Step-by-step end user journey
Put the power of asset data into the hands of your end customers to deliver a better customer experience, drive customer satisfaction, and improve your customer effort score.
With a consumer-grade UI, ServiceMax Engage is a user-friendly, turnkey mobile experience that unlocks remote service chat and self-service appointment requests, while improving asset data quality.
See how Engage works with all the ServiceMax apps to deliver end customer self-service and support.

Additional resources
IDC MarketScape: Worldwide AI-Enabled Aftermarket/ Service Life-Cycle Management Applications 2025 Vendor Assessment
PTC is positioned in the leaders’ category in this 2023–2024 IDC MarketScape for Worldwide Service Lifecycle Management platforms.
PTC is positioned in the leaders’ category in this 2023–2024 IDC MarketScape for Worldwide Service Lifecycle Management platforms.
IDC MarketScape: Worldwide AI-enabled Field Service Management Applications 2025 Vendor Assessment
Download the IDC MarketScape Report: Worldwide AI-enabled Field Service Management Applications 2025 Vendor Assessment
Download the IDC MarketScape Report: Worldwide AI-enabled Field Service Management Applications 2025 Vendor Assessment
ServiceMax Design Time: Spotlight on Depot Repair
Join the ServiceMax product team for a webinar to demonstrate repair center capabilities in development for manufacturers’ service organizations. Learn how ServiceMax can streamline repair, remanufacturing and refurbishment operations.
Join the ServiceMax product team for a webinar to demonstrate repair center capabilities in development for manufacturers’ service organizations. Learn how ServiceMax can streamline repair, remanufacturing and refurbishment operations.