Service excellence used to be defined by great technicians. Then you needed great technicians who could also respond immediately. Now, it’s not enough to have great technicians with fast response times— your customers expect you to anticipate and prevent medical device failures, avoiding a traditional service visit altogether.
New technology is making preventative maintenance the standard expectation of savvy service customers. But industry mindsets haven’t quite caught up—and misconceptions about preventative maintenance technologies are a huge roadblock when reaching for that “service excellence” level.
At PTC, we work closely with medical device service professionals to help propel them into today’s new level of service excellence—and raise the bar for their competitors. In this eBook, we’ll explore the five most common misconceptions we hear about remote monitoring for service and how to keep these outdated assumptions from holding you back.