Servigistics | Legacy

Explore our history of innovation and "industry first" milestones.

LPA develops first custom Service Parts Management solutions

First clients: Xerox, Kodak


Ed Wodarski designs first commercial Service Parts Management solution

First to introduce revolutionary Planner Worksheet


First to introduce causal forecasting

Introduction of multi-echelon planning (1992)

We now have a dynamic and agile supply chain. If there are changes in the market, whether it’s going up or down, our supply chain is able to adapt quickly to those changes so we can keep and gain business momentum and ensure world-class customer service. – Sebastien Berge, Manager of Services, Global Process Development, Metso
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MCA founded

Servigistics founded

Cisco Systems becomes MCA's first client


Dr. Vipul Agrawal and Dr. Morris Cohen develop the first commercial multi-echelon optimization algorithms

First to deploy follow the Sun solution (2002)


Click Commerce acquires Xelus

First defense Multi-Indenture Multi-Echelon (MIME)/Readiness-Based Sparing (RBS) commercial solution

Boeing Defense first customer

2nd Generation Maintain, Repair & Overhaul (MRO) launched


Servigistics leads Forrester Wave for Service Parts Optimization

Servigistics gives us the ability to manage an extremely large number of parts at over 70 stocking locations in a systematic way with consistency. – Petros Rigopoulos, Supply Chain team lead for components, Qantas
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Servigistics & MCA lead Gartner Market Scope for Service Parts Planning


Servigistics acquires Xelus

Steven Caldwell Appointed Servigistics Product Manager


Servigistics acquires MCA

PTC acquires Servigistics

3rd Generation MEO launched (2013)

At Pratt & Whitney, our large commercial engines power more than 25 percent of the world’s mainline passenger fleet. We succeed when our customers get the service they need when and where they need it… [Servigistics] ensure(s) that (our) operations continue to exceed their high standards.

– Rob Tomastik, Manager of Materials Center of Excellence, Pratt & Whitney
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PTC merges Xelus, MCA, and Servigistics into a single, unified code base, becoming the undisputed industry leader


Servigistics launches 4th-Generation multi-echelon optimization

First connected service parts management solution


PTC Announces Servigistics Business Unit and Strategic Investment

Leslie Paulson Appointed General Manager, Servigistics Business Unit

Vipul Agrawal Appointed Servigistics Product Manager

Selecting Servigistics has led to a very powerful partnership for Embraer. It has given us an incredible set of forecasting and planning tools for optimizing our inventory levels and improving service delivery. The improvements to our spare parts planning capabilities have been dramatic.

– Marcos Simas Magalhães, Logistics Projects Manager Engineer Embraer
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Connected Service Parts Management Maintenance Forecasting