New possibilities with ServiceMax AI
ServiceMax AI brings new capabilities built on 25+ years of field service expertise, in the tools your technicians, dispatchers, and back office teams already use.
Imagine having access to the ultimate expert, one who has access to every work order, every part replaced, every installed product, every service event. And having the ability to ask them questions via chat. The impact on your workforce and your business in transformational.
ServiceMax AI: Ready Today
ServiceMax AI is built into the tools your team already uses to make service faster. Here's what's available:
- Ask with Chat. A simple conversational interface right in ServiceMax Go gives technicians the answers they need.
- Agents that Act. Remove repetitive workflow steps and create agility with powerful AI Actions.
- Simple Admin Tools. Admins work with our AI Console to easily configure ServiceMax to support evolving business needs.
- Dedicated AI Infrastructure. Tapping into LLMs can be complex. Good thing we did all the heavy lifting so you don’t have to.
Chat with AI and ride along with the ultimate expert
Guide your technicians with ServiceMax's rich data and expertise, available via chat.
- Ready to Go
- Access ServiceMax AI from anywhere within ServiceMax Go
- Deliver insights from past work history from day 1
- Built for technicians
- Don’t waste time digging through notes. Querying a work order or installed product is like asking a colleague
- Reduce technician frustration and time spent looking for information. Increase time in front of products and customers
- Driven by trust
- Clearly see source documents and data when reviewing answers
On-demand webinar: Smarter field service with ServiceMax AI
Watch our Design Time Spotlight with Scott Ewart, Senior Principal Product Manager at PTC, as he shares the latest on ServiceMax’s AI capabilities.
Key features of ServiceMax AI
Smart, natural, always helpful
Ask questions, get the right answers – all in natural language.
Knows your business
Leverages service history, equipment data, and customer information to provide accurate and timely recommendations.
Gets more done
Helps you take action – perform simple tasks with ease, from rescheduling appointments to looking up error codes.
More than an assistant
Designed for service and relying on 25+ years of service expertise, ServiceMax AI integrates into existing workflows, powered by our AI platform that supports resource optimization, intelligent guidance, and predictive maintenance.
Sees the full picture
Make use of the data and knowledge available through PTC’s PLM and SLM solutions, making ServiceMax AI the ultimate expert on the products you service, from design to manufacturing to service.