New possibilities with ServiceMax AI
ServiceMax AI brings new capabilities built on 25+ years of field service expertise, in the tools your technicians, dispatchers, and back office teams already use.
Imagine having access to the ultimate expert, one who has access to every work order, every part replaced, every installed product, every service event. And having the ability to ask them questions via chat. The impact on your workforce and your business in transformational.
AI made easy for service teams
Smarter Support. Faster Fixes. Greater Confidence.
Access real-time guidance, contextual knowledge, and an AI-powered assistant that helps you diagnose and resolve issues faster — so you can focus on fixing, not searching.
- Technical assistance
- Step-by-step repair instructions
- Automated work summaries
- Asset history briefing
Automate the Chaos. Scale with Certainty
Streamline triage, dispatch, and knowledge management with AI that does the heavy lifting — reducing service costs while increasing operational efficiency and response speed.
- Priority work recommendations
- Dynamic scheduling rules
- Intelligent route planning
- Technician dispatch suggestions
Flexible Workflows. No Development Required.
Rapidly create, customize, and optimize service workflows using GenAI-driven tools — empowering teams to adapt quickly without writing a single line of code.
- Natural language search/processing
- Automated multi-step workflows
- AI usage audits
- AI access control and permissions
Transforming service with GenAI
Discover how generative AI is transforming service teams, boosting efficiency, and unlocking new revenue streams. This whitepaper explores real-world applications of GenAI across planning, execution, leadership, and customer engagement. Learn how to preserve institutional knowledge, optimize field operations, and deliver outcome-based services.
TSIA webinar sponsored by ServiceMax
Discover how AI and SMAX are transforming field services. This TSIA webinar explores the shift toward a frictionless, tech-driven future that boosts efficiency, customer satisfaction, and service innovation.
Key features of ServiceMax AI
Smart, natural, always helpful
Ask questions, get the right answers – all in natural language.
Knows your business
Leverages service history, equipment data, and customer information to provide accurate and timely recommendations.
Gets more done
Helps you take action – perform simple tasks with ease, from rescheduling appointments to looking up error codes.
More than an assistant
Designed for service and relying on 25+ years of service expertise, ServiceMax AI integrates into existing workflows, powered by our AI platform that supports resource optimization, intelligent guidance, and predictive maintenance.
Sees the full picture
Make use of the data and knowledge available through PTC’s PLM and SLM solutions, making ServiceMax AI the ultimate expert on the products you service, from design to manufacturing to service.