Service demand isn’t slowing down, and neither should your ability to meet it. In this video, TSIA and ServiceMax dive into the real-world impact of AI on service organizations, revealing how GenAI is helping teams do more with less.
You’ll learn how AI is:
- Delivering relevant information instantly, without the clutter.
- Enabling intuitive, in-context support for internal teams and service partners.
- Reducing onboarding and compliance costs.
- Accelerating field engineer proficiency and performance.
- Creating agile systems that adapt to how service teams actually work.
This isn’t AI for the sake of AI. It’s about removing friction between people and the systems they rely on, so service teams can focus on what matters: solving problems, delivering outcomes, and driving customer value.
Watch the video to see how leading organizations are using AI to transform service delivery from reactive to proactive.
Speakers
Gabriele Bodda, Vice President of Product Management, PTC ServiceMax
Roy Dockery, Senior Director of Support Services and Field Services Research at TSIA