Why does service need Windchill?
As products are becoming more complex and configurable, aftermarket professionals across OEMs, suppliers, and dealers need ways to efficiently manage technical documentation and parts information at a large scale.
Using Windchill Service Information and Service Parts, organizations manage their documentation and parts catalog in the same PLM system as engineering and manufacturing.
Key features
BOM transformation
Create service BOMs (sBOMs) to organize service-specific product data such as service kits and alternate or superseded parts.
Parts definition
Manage service parts definition and changes related to product applicability.
Translation management
Support global distribution of content in multiple languages for parts descriptions and service content.
Options and variants
Use engineering-defined product options & variants as filters to deliver serial number-specific parts lists and technical documentation.
Contextualized content
Assemble dynamic service information to be delivered to the specific audience at the point of service.
Role-based access
Define roles for review, authoring, editing, and more to enhance collaboration while ensuring security.