Bradley Rhoton is the Marketing Manager for the Servigistics Business Unit at PTC. He leads and organizes the Servigistics client affinity group organizations and facilitates best practice sharing and knowledge transfer between PTC, PTC clients and industry thought leaders. For 13 years he has worked closely with Servigistics clients to help capture their service program accomplishments and share their success stories.
At the heart of every Servigistics success story lies a team unlike any other: the Servigistics Technical Solutions organization. With more than 2,000 years of combined experience in service supply chain optimization, this team, along with the broader Servigistics cross-functional team, represents the deepest bench of experts in the world. Clients across various industries, including aerospace and defense, automotive, healthcare, and industrial equipment, rely on Servigistics not just for technology but for the world-class services that ensure it delivers measurable outcomes on a continuous basis.
Expertise Without Equal
“When a client calls with a challenge, whether it’s saving $20 million before year-end, modernizing their service supply chain, or unlocking the value of new AI and machine learning capabilities, we immediately mobilize the right experts,” said Ben Boatright, Servigistics Fellow and Service Supply Chain Expert, PTC. “Our Services team brings unmatched experience and works side-by-side with the client to not only design the right solution but ensure it delivers measurable results.”
Customers such as GE Healthcare, Volkswagen Group of America, Kone, Bobcat, JetBlue, John Deere, Scania, HPE, Rivian, Rolls-Royce, and Thermo Fisher Scientific consistently return to Servigistics year after year, often renewing or expanding their engagements because they experience tangible, measurable value.
These aren’t abstract numbers. Servigistics Services routinely helps clients achieve tens of millions, even hundreds of millions, in savings, while strengthening equipment uptime, customer satisfaction, and business performance. That level of trust comes from one simple fact: no other organization in the world can match the depth of Servigistics’ service parts management expertise.
Milestones, Not Projects
One of the defining philosophies of the Servigistics Services team is its milestone support approach. A go-live isn’t an ending; it’s just a milestone in a longer journey of collaboration. From the first implementation through upgrades and expert services engagements, the Services team never steps away.
“Our engagements don’t end at go-live, they evolve,” said Boatright. “We begin building relationships early, continue through implementation, and then expand into ongoing expert services. Along the way, we work hand-in-hand with clients to integrate advanced capabilities like AI-powered optimization and SIOP enhancements. Many of our clients maintain multi-year service relationships because they see ongoing value and trust us as long-term advisors.”
This milestone-based mindset is why customers consistently engage the team to collaboratively support their largest ambitions and solve their most difficult challenges. “How can we get more value from this functionality?” or “Our corporate objectives are shifting, and we need to boost parts availability in critical markets. Can you help us tune the system accordingly?”
Delivering on these ambitious goals requires more than expertise; it demands a culture of collaboration that unites our global teams and ensures every client receives the full strength of Servigistics.
A Culture of Collaboration
The strength of the Services team isn’t just in individual expertise, but in the collaborative culture that unites professionals across regions and functions. Whether in the Americas, Europe, India, or Asia, team members work seamlessly together and equally seamlessly across the various functions, including Product, R&D, Tech Support, and leadership.
That open-door culture means questions, suggestions, and solutions flow freely. Internal communities like the “implementations list” ensure that no challenge is solved in isolation and that insights from one engagement enrich the knowledge base of the entire organization.
As one leader put it: “We don’t work in silos geographically or functionally. We’re all working toward a common goal, delivering value for the customer.” That sentiment is echoed by Leslie Paulson, Servigistics General Manager at PTC, who often reminds the team, “We are defined by the value we bring to our customers.”
Gate Reviews: A Best Practice in Action
Servigistics Services has honed an internal gate review process that ensures discipline, alignment, and continuity throughout every engagement. From pre-assessment to hypercare and transition to support, the process keeps R&D, Services, Support, and leadership fully engaged and accountable at multiple milestone points.
This rigor prevents projects from spiraling, accelerates time to value, and ensures that learnings are disseminated across the Servigistics ecosystem. The result? Every project benefits not only from the assigned team but from the collective intelligence of the world’s most experienced service supply chain experts.
Technology + People = Results
Technology is only as good as the people who implement, optimize, and guide it to deliver results. That’s where Servigistics Services shines. From Monte Carlo simulations to multi-echelon optimization (MEO), from AI/ML forecasting to time-phased reorder point tuning, the Services team helps clients harness the latest Servigistics innovations and translate them into measurable value.
t’s a combination of customers' trust, best-in-class technology, and best-in-class experts.
At the end of the day, Servigistics Services is more than an implementation partner; it’s a critical differentiator. The team’s expertise, milestone-driven philosophy, collaborative culture, and disciplined processes transform Servigistics from a powerful platform into a trusted driver of customer outcomes.
As one client recently put it: “We don’t just want the software, we want your experts.”
That’s exactly why the Servigistics Services team exists: to ensure that every customer milestone is a success story.
Learn About Servigistics
Servigistics revolutionizes service supply chain optimization with purpose-built industrial AI innovations.
Learn About Servigistics