Bradley Rhoton is the Marketing Manager for the Servigistics Business Unit at PTC. He leads and organizes the Servigistics client affinity group organizations and facilitates best practice sharing and knowledge transfer between PTC, PTC clients and industry thought leaders. For 13 years he has worked closely with Servigistics clients to help capture their service program accomplishments and share their success stories.
We are thrilled to announce that PTC was named a Leader in QKS’s 2024 SPARK Matrix for Global Service Parts Planning Application.
PTC’s service parts management solution, Servigistics, was recognized as a top provider of technical capabilities, earning the highest score in QKS’s Technology Excellence assessment category. The report distinguishes PTC as the top solution provider, surpassing other vendors, including Baxter Planning, IFS, and Syncron.
Image: QKS Group 2024 SPARK Matrix for Global Service Parts Planning Application.
QKS Group commentary
PTC consistently outpaces the market by expanding its loyal installation base, showcasing its commitment to SLM value delivery and customer excellence.
This marks QKS' inaugural assessment of the Service Parts Management market, in which PTC's Servigistics earned the top leadership position among eight vendors.
The lead authoring analyst, Nithin Bhaskaran from QKS Group, notes, "Servigistics is a comprehensive solution designed to optimize complex service supply chains. The platform’s advanced capabilities, such as multi-echelon optimization with MIME, artificial intelligence, machine learning, advanced simulation, and IoT integration, provide a platform to deliver customer value and improve service operations performance.
"Servigistics’ strategic focus, customer-centric engagement model, and continued investment in R&D innovation demonstrate its commitment to delivering high-value capabilities that exceed customer needs. It has a well-documented track record of successful data science-based innovation. The platform’s unique strengths, such as its Performance Analytics and Intelligence (PAI) and autonomous planning capabilities, further solidify its position as a leader in the service supply chain space.”
PTC commentary
“We are deeply honored to be recognized as the leading vendor in the service parts management market," said Leslie Paulson, General Manager of the Servigistics Business Unit at PTC. "For over 35 years, Servigistics has been consistently distinguished as the leader in every service parts management report ever written. This achievement reflects the dedication of our world-class product, R&D, and support teams, as well as our client-centric engagement model, which harnesses the exceptional expertise within our client community. We are proud to share this success with those who inspire us to innovate and lead.”
Servigistics is proud to lead the way in addressing the most complex service supply chain challenges with innovative AI/ML solutions,” said Dr. Vipul Agrawal, Vice President of Servigistics Product Management. “Our commitment to delivering peak service levels, ensuring equipment uptime, and enhancing customer satisfaction—while keeping costs in check—sets us apart. Looking ahead to 2025, our pace of innovation continues to accelerate, and we’re excited to introduce even more groundbreaking advancements in AI/ML in our next release.”
About PTC
PTC (NASDAQ: PTC) is a global software company that enables industrial and manufacturing companies to digitally transform how they engineer, manufacture, and service the physical products that the world relies on. Headquartered in Boston, Massachusetts, PTC employs over 7,000 people and supports more than 25,000 customers globally. For more information, please visit www.ptc.com
About Servigistics
PTC's Servigistics solution sets the gold standard for service parts management platforms, empowering organizations to overcome the most complex service supply chain challenges. Leveraging advanced data science, machine learning, and artificial intelligence, Servigistics delivers unparalleled optimization of service levels, equipment uptime, and customer satisfaction. With cutting-edge algorithms, it ensures the availability of the right part, at the right place, at the right time, and at the right price—all while driving cost efficiencies. Trusted by leading organizations worldwide, Servigistics is the definitive solution for achieving excellence in service parts management. Visit www.ptc.com/serviceparts.
About QKS
QKS is a global provider of market intelligence, insights, and data for innovative products and platforms serving technology suppliers, technology buyers, and technology watchers. The firm boasts 7B+ data points helping business leaders and executives make well-informed decisions. IDC delivers highly configurable data and research used by customers globally to drive their strategic goals. The global firm has over 1,300 analysts providing unmatched global and local expertise across hundreds of tech and vertical markets.
Servigistics Delivers Maximum Value
Servigistics is proven to optimize the service supply chain and achieve maximum value.
Learn More About Servigistics