PTC is thrilled to announce that our ServiceMax solution was named a
Leader in QKS Group’s 2025 vendor assessment for Field Service
Management (FSM) Solutions.
QKS has recognized PTC for the following “Strengths” delivered by
ServiceMax:
- Mobile-First Field Service – Real-time, offline-enabled access to
work orders, schedules, and asset data
- End-to-End Work Order Management – Streamlined lifecycle
from creation to execution
- Smart Scheduling & Dispatch – AI-driven optimization for
efficiency and reduced travel time
- No-Code Workflow Automation – Rapid, compliant service
process customization
- Contract & Parts Management – Automated SLAs, billing, and
real-time inventory tracking
- AI-Powered Insights – Enhances decision making by identifying
failure patterns, optimizing resource allocation, and supporting
predictive maintenance
QKS also highlights that ServiceMax’s role in the PTC digital thread and
integration within the portfolio is a major advantage for organizations
looking to strengthen their service and aftermarket operations. These
technology integrations enabled across the PTC portfolio ensure end
users can leverage product data across the enterprise – allowing various
personas, business domains, and leaders to access, interact with, and
leverage that data for service-oriented use cases. According to QKS
Group, “ServiceMax integrates tightly with PTC’s broader portfolio,
including Windchill and ThingWorx, which extend its digital thread
capabilities. This integration bridges service operations with product
lifecycle management, enabling users to gain real-time access to
product content, enhanced change management, and IoT-driven
predictive maintenance. As a result, organizations benefit from a unified
service lifecycle management experience that boosts overall asset
performance and customer satisfaction.”
Joseph June, General Manager of PTC’s ServiceMax segment, shared his
reaction: “We're excited about this recognition, which outlines PTCs
commitment to ServiceMax and the impact of our capabilities in solving
critical service challenges. This report validates what PTC’s digital thread
strategy is unique and differentiated and that ServiceMax delivers endto-end service capabilities that customers need in the pursuit of their
digital transformations. ServiceMax will continue to lead in solving service
challenges with innovation that makes users more productive and
organizations more profitable while ensuring that our solution embraces
the foundations of usability, scalability, and security.”
We believe PTC consistently outpaces the market by extending
incremental value and capabilities to its installation base. Our
ServiceMax team has consistently delivered customer value-driven
capabilities that allow organizations to embrace advanced technologies
such as AI while solving real world resource and capacity challenges.
These milestones showcase PTC’s commitment to value delivery and
customer excellence in the field service space and beyond.
PTC is excited to announce this achievement alongside our ServiceMax
AI launch. This is part of a broader PTC strategy to enable service end
users to leverage AI in field service to improve customer experiences,
increase productivity, and add intelligence to service operations. AI in
service execution and management will enhance customer experiences,
boost productivity, and add intelligence to operations.
About PTC
PTC (NASDAQ: PTC) is a global software company that enables industrial
and manufacturing companies to digitally transform how they engineer,
manufacture, and service the physical products that the world relies on.
Headquartered in Boston, Massachusetts, PTC employs over 7,000 people
and supports more than 25,000 customers globally. For more information,
please visit www.ptc.com.
Learn More About Field Service Management Solutions with PTC’s ServiceMax
PTC’s ServiceMax ranked as an industry leader in Quadrant’s FSM Market Assessment Report.
Explore ServiceMax
