PTC is thrilled to announce that ServiceMax was named a Leader in QKS Group’s 2025 vendor assessment for Field Service Management (FSM) Solutions.
QKS has recognized PTC for the following “Strengths” delivered by ServiceMax:
- Mobile-First Field Service – Real-time, offline-enabled access to work orders, schedules, and asset data
- Service in the Digital Thread - ServiceMax integrates tightly with PTC's broader portfolio, including Windchill and ThingWorx, to bridge service operations with product lifecycle management
- AI-Powered Insights – Enhances decision making by identifying failure patterns, optimizing resource allocation, and supporting predictive maintenance
According to QKS Group, “ServiceMax ensures that all critical service contract, maintenance, and warranty data remain accurate and accessible. Its automated entitlements engine ensures Service Level Agreement (SLA) compliance, correct billing, and efficient management of various service contracts. In addition, its robust parts and inventory management capabilities offer full visibility into technicians, depots, and repair facilities, ensuring optimal stock levels and minimizing operational disruptions.”