Bradley Rhoton is the Marketing Manager for the Servigistics Business Unit at PTC. He leads and organizes the Servigistics client affinity group organizations and facilitates best practice sharing and knowledge transfer between PTC, PTC clients and industry thought leaders. For 13 years he has worked closely with Servigistics clients to help capture their service program accomplishments and share their success stories.
In the recently published IDC MarketScape: Worldwide AI-Enabled Service Parts Management Applications 2025 Vendor Assessment (doc #US52967925e_PTC, October 2025), PTC is named a Leader.
PTC was named a Leader in the two previous IDC MarketScape reports covering service parts management platforms – IDC MarketScape: Worldwide Manufacturing Service Parts Management Applications 2020 Vendor Assessment (doc #US44801020, January 2020); IDC MarketScape: Worldwide Manufacturing Service Parts Management Applications 2021–2022 Vendor Assessment (doc #US46742821, December 2021). PTC was also named a Leader in the IDC MarketScape: Worldwide Service Parts Planning Applications 2023-2024 Vendor Assessment (doc #US49989323, December 2023).
IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of technology and suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each supplier’s position within a given market. The Capabilities score measures supplier product, go-to-market and business execution in the short-term. The Strategy score measures alignment of supplier strategies with customer requirements in a 3-5-year timeframe. Supplier market share is represented by the size of the icons.
This IDC MarketScape study assesses the capabilities and business strategies of technology vendors in the AI-enabled service parts management applications market. For the purpose of this study, IDC focused on vendors that have all of the following:
- A service parts management offering that is currently commercially available or part of a suite of offerings
- Investment in or deployment of AI-enabled capabilities and functionality in a generally available product to support the service parts operations
- Customers in at least two industry segments and global support
- An offering in the service parts management market for at least five years
- Capabilities to support a broad range of service parts management activities and processes
“PTC's Multi-Echelon Optimization is the core engine behind the level of inventory efficiency it is able to provide its customers, as it is validated through Monte Carlo simulation, blind tests, and predictive twin analysis, said Aly Pinder Jr., Research Vice President, Worldwide Aftermarket Services Strategies, IDC. “PTC is able to simultaneously optimize all parts across all echelons in a single instance delivering maximum value in an actionable time frame. Through its time-phased MEO engine, PTC is able to accurately evaluate trade-offs across stocking locations, accurately modeling fulfillment paths, avoiding the inefficiencies of siloed echelon planning, and benefitting from tactical planning, strategic planning, and SIOP.”
“GenAI and agentic AI are not future ambitions for Servigistics customers; they are realities today,” said Dr. Vipul Agrawal, Vice President of Servigistics Product Management at PTC. “By embedding purpose-built intelligence within our proven optimization engine, Servigistics empowers enterprises to transform their service supply chains through proactive, self-orchestrating decisions that deliver explainable and measurable performance improvements.”
As Pinder Jr. noted, “Manufacturers and service organizations should consider PTC when they are looking for a technology partner with decades of expertise in managing complex, global service supply chains built on an agentic AI–ready architecture.”
That architecture, rooted in validated, certified multi-echelon optimization (MEO) and advanced data science, enables service organizations to make the smartest possible trade-offs, optimize decisions across their entire network, and allocate resources where they matter most.
Pinder added that “PTC has established an AI foundation that delivers certified and validated multi-echelon optimization models aiding customers with trade-offs, optimal decisions, and resource allocation. PTC empowers organizations to achieve maximum service levels, equipment uptime, and customer satisfaction at minimal costs — ensuring that the right part is in the right place at the right time for the right price.”
We believe this recognition underscores Servigistics’ unmatched ability to help manufacturers achieve maximum service levels, equipment uptime, and customer satisfaction at minimal cost.
Servigistics is enabling AI-powered decision-making and defining the next era of agentic intelligence for the service supply chain.
“We are proud that the IDC MarketScape has once again recognized PTC as a Leader in AI-enabled service parts management,” said Leslie Paulson, General Manager, Servigistics Business Unit, PTC. “Our decades of AI-based optimization and the depth of our service data form the foundation for the GenAI and agentic AI innovations that will define the future of the service supply chain. We believe this recognition reflects both the strength of our technology and the expertise of the Servigistics team, which continues to deliver measurable value for the world’s most discerning OEMs.”
Download an excerpt copy of the IDC MarketScape.
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Servigistics revolutionizes service supply chain optimization with purpose-built industrial AI innovations.
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