Article - CS327350
Installer fails with error JavaFX runtime components are missing in ThingWorx Navigate 9.0
Modified: 09-Jul-2020
Applies To
- Windchill Navigate (formerly ThingWorx Navigate) 9.0 F000
Description
- Navigate Installer fails with error JavaFX runtime components are missing
- bitrock_installer_XXXX.log reports following error:
Executing C:/Program Files/Java/jdk-11.0.7/bin/java
Error running C:/Program Files/Java/jdk-11.0.7/bin/java -jar navigate-installer-gui.jar -t "Installation Problem" -lb "Cancel" -rb "" -m "ThingWorx has been manually installed. ThingWorx must be migrated to an instance which has been installed using the ThingWorx installer." -i "C:\Users\vpuser\AppData\Local\Temp\2/ThingWorxNavigate/scripts/res/warning.png" -uppLinkTxt "Click here for more information on ThingWorx installation" -uppLinkUrl "http://support.ptc.com/help/thingworx/platform/r9/en/ThingWorx/Help/Installation/ThingWorxInstallers.html" -lowLinkTxt "" -lowLinkUrl "" -css "C:\Users\vpuser\AppData\Local\Temp\2/ThingWorxNavigate/scripts/res/button.css": Error: JavaFX runtime components are missing, and are required to run this application
Error running C:/Program Files/Java/jdk-11.0.7/bin/java -jar navigate-installer-gui.jar -t "Installation Problem" -lb "Cancel" -rb "" -m "ThingWorx has been manually installed. ThingWorx must be migrated to an instance which has been installed using the ThingWorx installer." -i "C:\Users\vpuser\AppData\Local\Temp\2/ThingWorxNavigate/scripts/res/warning.png" -uppLinkTxt "Click here for more information on ThingWorx installation" -uppLinkUrl "http://support.ptc.com/help/thingworx/platform/r9/en/ThingWorx/Help/Installation/ThingWorxInstallers.html" -lowLinkTxt "" -lowLinkUrl "" -css "C:\Users\vpuser\AppData\Local\Temp\2/ThingWorxNavigate/scripts/res/button.css": Error: JavaFX runtime components are missing, and are required to run this application
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