Connected field service software
When a field service technician approaches a work order with no context as to what’s broken, the chances of him resolving that issue within a single visit diminishes. PTC and ServiceMax’s Connected Field Service solution increases first-time fix rates by:
- Using real-time IoT data to diagnose equipment issues.
- Alerting field service personnel of impending problems.
- Delivering relevant service information to technicians based on the jobs they need to perform.
The Right Technician, Parts, and Knowledge at the Right Place
Elekta Case Study
Elekta uses connectivity and smart device technology to differentiate their service business and expedite the way their products are being serviced.
IoT & Field Service Research Report
Download the research report to learn more about the application of IoT among field service companies.
More Information
"When we look at service, one of the take a ways is the key themes that continue to come back up is parts management and field service, these 2 aspects of the organization go hand in hand...but without a part, a field technician can't resolve an issue when they're in the field."
Aly Pinder Jr., Research Analyst, Aberdeen Group