Connected Field Service

Partnership with ServiceMax
Consultation

Connected Field Service Software

When a field service technician approaches a work order with no context as to what’s broken, the chances of him resolving that issue within a single visit diminishes. PTC and ServiceMax’s Connected Field Service solution increases first-time fix rates by:

  • Using real-time IoT data to diagnose equipment issues.
  • Alerting field service personnel of impending problems.
  • Delivering relevant service information to technicians based on the jobs they need to perform.

Connected Field Service Software

The Right Technician, Parts, and Knowledge at the Right Place

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Elekta Case Study

Elekta uses connectivity and smart device technology to differentiate their service business and expedite the way their products are being serviced.
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IoT & Field Service Research Report

Download the research report to learn more about the application of IoT among field service companies.
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McKinley Elevator Case Study

McKinley Elevator Uses PTC and ServiceMax Software to Compete With Bigger Firms)

When we look at service, one of the take a ways is the key themes that continue to come back up is parts management and field service, these 2 aspects of the organization go hand in hand…but without a part, a field technician can’t resolve an issue when they're in the field. – Aly Pinder Jr., Research Analyst, Aberdeen Group

Learn How

PTC and ServiceMax can improve your field service performance. Download the Connected Field Service Datasheet to learn more.