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Article - CS46724

Creating/Uploading of a document fails with an error "There is no Cache designated vault or active folder for Cache designated vault on Local Master Site" in Windchill PDMLink

Modified: 05-Dec-2025   


Applies To

  • Windchill PDMLink 9.0 to 13.1
  • Creo Parametric 4.0 to 10.0
  • PTC Arbortext Editor 7.1 to 8.3

Description

  • The following errors occur when creating an object which has primary content
  • Default Cache Vaults or Master Vaults and folders are changed to Read Only automatically
  • Error while Check-In CAD Documents
There is no Cache designated vault or active folder for Cache designated vault on Local Master Site
  • Unable to upload files, MethodServer shows below error:
  • ERROR [ajp-nio-127.0.0.1-8011-exec-237] com.ptc.windchill.enterprise.servlets.GetCacheDescriptorServlet wcadmin - Could not get cache descriptor from the UploadToCache Service.
(wt.fv.uploadtocache.uploadtocacheResource/10) wt.util.WTException: There is no Cache designated vault or active folder for Cache designated vault on Local Main Site.
        at wt.fv.uploadtocache.LogHelper.userError(LogHelper.java:167)
        at wt.fv.uploadtocache.LogHelper.userError(LogHelper.java:162)
        at wt.fv.uploadtocache.StandardUploadToCacheService.getActiveFolder(StandardUploadToCacheService.java:1775)
        at wt.fv.uploadtocache.StandardUploadToCacheService.getCacheDescriptorForSecurityLabels(StandardUploadToCacheService.java:1582)
        at wt.fv.uploadtocache.StandardUploadToCacheService.getCacheDescriptorForSecurityLabels(StandardUploadToCacheService.java:1469)
  • What are the causes for Vaults going READ ONLY
  • Error message:
    • Windchill PDMLink all date codes of 9.0, 9.1
There is no Cache designated vault or active folder for Cache designated vault on Local Master Site
  • Windchill PDMLink all date codes of 10.0, 10.1,10.2, 11.0, 11.1, 11.2, 12.0, 12.1
There is no Cache designated vault or active folder for Cache designated vault on Local Main Site
  • On file servers:
There is no Cache designated vault on preferred Site
Or 
ERROR [ajp-nio-127.0.0.1-8011-exec-1] wt.method.MethodContextMonitor.contexts.servletRequest wcadmin - 2023-10-31 10:18:58.812 +0800, 4eiikfk1;lodnck44;10115;9h7l0h;3654, -, -, 4eiikfk1;lodnck44;10115;9h7l0h;3653, wcadmin, 10.22.36.77, -, -, , 0, 4, 0.007594099, 2, 5.62755E-4, 0.004865685, 0.011592237 java.lang.NullPointerException
	at wt.fv.uploadtocache.StandardUploadToCacheService.getActiveFolder(StandardUploadToCacheService.java:1753)
	at wt.fv.uploadtocache.StandardUploadToCacheService.getCacheDescriptorForSecurityLabels(StandardUploadToCacheService.java:1555)
	at wt.fv.uploadtocache.StandardUploadToCacheService.getCacheDescriptorForSecurityLabels(StandardUploadToCacheService.java:1443)
	at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
	at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.base/java.lang.reflect.Method.invoke(Method.java:566)
	at wt.services.ServiceFactory$ServerInvocationHandler.invoke(ServiceFactory.java:399)
	at com.sun.proxy.$Proxy71.getCacheDescriptorForSecurityLabels(Unknown Source)
	at wt.fv.uploadtocache.SecureCacheDescriptorBuilder.build(SecureCacheDescriptorBuilder.java:138)
	at wt.fv.uploadtocache.SecureCacheDescriptorBuilder.build(SecureCacheDescriptorBuilder.java:46)
	at com.ptc.windchill.enterprise.servlets.GetCacheDescriptorServlet.processRequest(GetCacheDescriptorServlet.java:150)
	at com.ptc.windchill.enterprise.servlets.GetCacheDescriptorServlet.doGet(GetCacheDescriptorServlet.java:75)
  • Method Server log reports:
No Active folder exists for this vault
or 
StandardUploadToCacheService: Using vault [null] for upload
  • Error while uploading CAD document from Creo Parametric
  • Error while uploading files when Preferred File Server Preference set to Remote File Server (RFS) 
Failed to get Url information for content files to upload them to server. Error details: Error occurred while executing HTTP request
  • Error while uploading/creating WTDocument from standalone browser
ATTENTION: An error occurred while uploading the file. Please contact your administrator
  • User can't create document with error:
No enabled folders
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