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Article - CS308706

Install/uninstall issues affecting Trial versions of ThingWorx

Created: 19-Jun-2019   |   Modified: 24-Jun-2019   

Applies To

  • ThingWorx Platform 8.3 to 8.4

Description

  • System requirements are not validated by the installer resulting in failed installations
  • Unable to find the installation documentation since it is not packaged with the installer
  • Efforts to install ThingWorx Trial for windows are failing
  • When cancelling the trial installation, the uninstaller fails to get created and cleanup is not sufficiently performed
  • Errors seen in ThingWorxH2Trial_install.log:
Error running .\check-http-response --username "Administrator" --password **** --hostname "localhost" --hostport "8080" --useSSL=0: 1
Post-Install validation step failed check-http-response script returned  ::1 writing file to mark install as failed.
Post-Install validation step failed
Problem running post-install step. Installation may not complete correctly
Error running .\check-http-response --username "Administrator" --password **** --hostname "localhost" --hostport "8080" --useSSL=0: 1
- The installation failed. Cleaning up
Stopping Thingworx Foundation...
Executing net stop ThingWorx-Foundation
Script exit code: 2
Script output:
Script stderr:
Program ended with an error exit code