Article - CS67798
How to Create a New Support Case and Track an Existing Case on PTC eSupport Portal
Modified: 19-Aug-2026
Applies To
- eSupport Web Tools 2016
- Electronic Services
- Customer Service
Description
- How to create a new support case and track an existing one on PTC eSupport Portal
- How to file a new Technical Support case
- How to open a case
- How to contact PTC Technical Support
- How to get technical assistance from PTC
- Internal cases are not visible in the case tracker
This is a printer-friendly version of Article 67798 and may be out of date. For the latest version click CS67798