Article - CS367754
Unable to start / Restart ThingWorx Tomcat service
Modified: 25-Oct-2023
Applies To
- ThingWorx Platform 9.3 to 9.4
Description
- Execution of the Start fails with below error
error 1067: The process terminated unexpectedly.
- Control Panel > Administrative Tools > Services allows to stop and Start Tomcat service successfully
- Execution of the Restart option fails with
error 1067: The process terminated unexpectedly.
- hs_err_pid files are created in Tomcat folder with error
# There is insufficient memory for the Java Runtime Environment to continue. # Native memory allocation (mmap) failed to map 21474836480 bytes for Failed to commit area from 0x0000000300000000 to 0x0000000800000000 of length 21474836480. # Possible reasons: # The system is out of physical RAM or swap space # The process is running with CompressedOops enabled, and the Java Heap may be blocking the growth of the native heap # Possible solutions: # Reduce memory load on the system # Increase physical memory or swap space # Check if swap backing store is full # Decrease Java heap size (-Xmx/-Xms) # Decrease number of Java threads # Decrease Java thread stack sizes (-Xss) # Set larger code cache with -XX:ReservedCodeCacheSize= # This output file may be truncated or incomplete. # # Out of Memory Error (./src/hotspot/os/windows/os_windows.cpp:3387), pid=1856, tid=7592 # # JRE version: (11.0.14.1+10) (build )
- The Restart fail issue only occurs when a large Xms/Xmx is set
- Environment
- Windows 2019
- RAM: 32 Gb
- Tomcat configured with Xms=Xmx=20Gb
- paging file: 4Gb
- Issue does not occurs if Xms=Xmx=16Gb
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