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Article - CS345961

Vuforia Experience Service crashes randomly

Modified: 07-Sep-2021   


Applies To

  • Vuforia Experience Service 8.0.0 N/A to 9.0.4 F000

Description

  • Vuforia Experience Service crashes randomly
  • When installing Vuforia Experience Service, it fails
  • In Vuforia Experience Service log file, these exceptions can be found :
Roles synchronization is aborted due to the error: Error: write EPROTO 7856:error:14094438:SSL routines:ssl3_read_bytes:tlsv1 alert internal error:c:\ws\deps\openssl\openssl\ssl\record\rec_layer_s3.c:1544:SSL alert number 80

at WriteWrap.onWriteComplete [as oncomplete] (internal/stream_base_commons.js:94:16) {
errno: 'EPROTO',
code: 'EPROTO',
syscall: 'write'
}
 

Roles synchronization is aborted due to the error: Error: Client network socket disconnected before secure TLS connection was established

at connResetException (internal/errors.js:609:14)
at TLSSocket.onConnectEnd (_tls_wrap.js:1547:19)
at Object.onceWrapper (events.js:420:28)
at TLSSocket.emit (events.js:326:22)
at endReadableNT (_stream_readable.js:1223:12)
at processTicksAndRejections (internal/process/task_queues.js:84:21) {
code: 'ECONNRESET',
path: null,
host: '<ThingWorx  server name>',
port: '<port number>',
localAddress: undefined
}

  • In Vuforia Experience Service installation log file, this exception can be found :
YYYY-MM-DDTHH:MM:SS.MSZ tac:public.access.cfg Fatal Error
FATAL Error: Client network socket disconnected before secure TLS connection was established
    at connResetException (internal/errors.js:609:14)
    at TLSS
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