Following successful ThingWorx Flow installation, attempts to access the login page fail with "504 Gateway timeout" or "502 Bad Gateway nginx" error

• Failed to access ThingWorx Flow home page
• ThingWorx Flow modules are online but login attempts return 502 Bad Gateway nginx
• Using F12/Developer Tools in the Web Browser shows that the currentUser API call returns below error:

Failed to load resource: the server responded with a status of 504 (Gateway Timeout) - HTTP 504 Gateway Timeout

• Authentication window does not pop up
• Login window does not pop up
• After using the new self-signed certificate, ThingWorx Flow is not accessible with the HTTP 504
• Using F12/Developer Tools in the Web Browser shows that fetchconfig returns status 502
• 504 Gateway timeout appears when trying to access the login page
• trigger_error-xxxx.log contains below error:  

  {"module":"flow-trigger","timestamp":"2024-10-24T02:21:30.965Z","level":"error","message":"Error deleting from message table"}
  {"module":"flow-trigger","timestamp":"2024-10-24T02:21:30.965Z","level":"error","message":"Login failed for user &#39;<user_name>&#39;."}
  {"module":"flow-trigger","timestamp":"2024-10-24T02:21:30.965Z","level":"error","message":"Error: Login failed for user &#39;<user_name>&#39;.    at Login7TokenHandler.onErrorMessage (D:\\ThingWorxFlow\\modules\\trigger\\node_modules\\tedious\\lib\\token\\handler.js:239:19)    at Readable.&lt;anonymous&gt; (D:\\ThingWorxFlow\\modules\\trigger\\node_modules\\tedious\\lib\\token\\token-stream-parser.js:26:33)    at Readable.emit (events.js:315:20)    at addChunk (internal/streams/readable.js:309:12)    at readableAddChunk (internal/streams/readable.js:284:9)    at Readable.push (internal/streams/readable.js:223:10)    at next (internal/streams/from.js:88:29)    at runMicrotasks (&lt;anonymous&gt;)    at processTicksAndRejections (internal/process/task_queues.js:93:5)"}
  {"module":"flow-trigger","timestamp":"2024-10-24T02:21:30.966Z","level":"error","message":"Error updating subscriptions"}
  {"module":"flow-trigger","timestamp":"2024-10-24T02:21:30.966Z","level":"error","message":"Login failed for user &#39;<user_name>&#39;."}
  {"module":"flow-trigger","timestamp":"2024-10-24T02:21:30.966Z","level":"error","message":"Error: Login failed for user &#39;<user_name>&#39;.    at Login7TokenHandler.onErrorMessage (D:\\ThingWorxFlow\\modules\\trigger\\node_modules\\tedious\\lib\\token\\handler.js:239:19)    at Readable.&lt;anonymous&gt; (D:\\ThingWorxFlow\\modules\\trigger\\node_modules\\tedious\\lib\\token\\token-stream-parser.js:26:33)    at Readable.emit (events.js:315:20)    at addChunk (internal/streams/readable.js:309:12)    at readableAddChunk (internal/streams/readable.js:284:9)    at Readable.push (internal/streams/readable.js:223:10)    at next (internal/streams/from.js:88:29)    at runMicrotasks (&lt;anonymous&gt;)    at processTicksAndRejections (internal/process/task_queues.js:93:5)"}

• Can access to ThingWorx Flow via Flow 's hostname and URL, but failed to access to it from ThingWorx Composer URL at ThingWorx Composer > Flow > Connector with below error: 

404 page not found error

• Get the below error message when executing the validate service ValidateFlowSetup from  System > Subsystems > WorkflowSubsystem

[FLOW-API-02] - Failed to connect to Flow. Ensure that you are accessing ThingWorx via Nginx URL. Ensure that all Flow services are running and are healthy. In case of self-signed certificate, make sure that correct CN is provided. [FLOW-OAUTH-02] - Failed to connect to Flow OAuth service. Check whether Flow keys are imported in ThingWorx KeyStore. For more information, refer to the 'Troubleshooting Your Installation' topic in the Help Center

• Error message appears in ThingWorx Flow log file ,,,\ThingWorxFlow\.pm2\logs\flow-api-error-0.log:

TypeError: Cannot read property 'statusCode' of undefined
    at /opt/ThingWorxFlow/modules/ux/dist/helpers/twxUserHelper.js:25:285
    at Request._callback (/opt/ThingWorxFlow/modules/ux/dist/helpers/twxUserHelper.js:8:977)
    at self.callback (/opt/ThingWorxFlow/modules/ux/node_modules/request/request.js:185:22)
    at Request.emit (events.js:314:20)
    at Request.onRequestError (/opt/ThingWorxFlow/modules/ux/node_modules/request/request.js:881:8)
    at ClientRequest.emit (events.js:314:20)
    at ClientRequest.onConnect (/opt/ThingWorxFlow/modules/ux/node_modules/tunnel-agent/index.js:168:23)
    at Object.onceWrapper (events.js:421:26)
    at ClientRequest.emit (events.js:314:20)
    at Socket.socketOnData (_http_client.js:508:11)
    at Socket.emit (events.js:314:20)
    at addChunk (_stream_readable.js:297:12)
    at readableAddChunk (_stream_readable.js:272:9)
    at Socket.Readable.push (_stream_readable.js:213:10)
    at TCP.onStreamRead (internal/stream_base_commons.js:188:23)
Uncaught exception: TypeError: Cannot read property 'statusCode' of undefined