Article - CS331221
ThingWorx installer fails with "Connections could not be acquired from the underlying database"
Modified: 28-Sep-2020
Applies To
- ThingWorx Platform 8.4 to 9.3
Description
- ThingWorx Foundation installer terminate with error
A problem occurred during installation that may cause an unsuccessful installation.
An error occurred during installation. For more information, review the installation log files. Clicking OK will stop the current installation
An error occurred during installation. For more information, review the installation log files. Clicking OK will stop the current installation
- ApplicationLog.log contains in the Failed_Install.zip file contains:
[message: Connections could not be acquired from the underlying database!]
Connection ThingworxPersistenceProvider, type PostgresPersistenceProviderPackage stopped
Could not find persistenceProviderPackage PostgresPersistenceProviderPackage and thus could not stop data processing
[message: Unable to initialize and start system: Connections could not be acquired from the underlying database!]
*** CRITICAL ERROR ON STARTUP: Unable to initialize and start system: Connections could not be acquired from the underlying database!
*** Web Application STATE is being set to ERROR! ***
Connection ThingworxPersistenceProvider, type PostgresPersistenceProviderPackage stopped
Could not find persistenceProviderPackage PostgresPersistenceProviderPackage and thus could not stop data processing
[message: Unable to initialize and start system: Connections could not be acquired from the underlying database!]
*** CRITICAL ERROR ON STARTUP: Unable to initialize and start system: Connections could not be acquired from the underlying database!
*** Web Application STATE is being set to ERROR! ***
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