Article - CS303223
How to request License Activation ID reset in PTC Kepware Products
Modified: 03-Dec-2025
Applies To
- Kepware Server (formerly KEPServerEX) 5.18.662.0 to 7.0
- ThingWorx Kepware Server (legacy) 8.0 to 6.18
- RedundancyMaster 2.0.47.0 to 2.0.128.0
- LinkMaster 3.0.70.0 to 3.0.99.0
Description
- How do I get my license reset
- I lost my Activation ID
- Machine crash redeploy
- ID redeployment request
- Unable to activate license
- License bump
- Unlock license
- License has broken
- License corrupted
- Emergency license expired
- License got struck on dead machine
- What is the process of license reset in PTC Kepware Products
- Reactivate license
- License reset
- Broken binding issue
- Broken anchor
- Unable to bank license
- Release license
- License not accessible for migration to a new server
- Server time limited
- Activation exceeded
- Recover lost keys from failed machine
- Reactivation
- Re bank license
- Re-issue license
- License rehost
- License/Key recovery
- KEPserverEX was compromised and license is now inaccessible
- Would you kindly provide assistance in deregistering the subscription ID from the previous system, which no longer exists, and enable us to utilize the same subscription ID on another system?
- PC is broken; changed motherboard
- Need Emergency License Activation Count 0
- The user activated the license using the method "I have one or more software action IDs," but after one month, the license is no longer available and user want to know how they can recover it
- User need the activation key freed up so it can be re-registered
- License was accidentally overwritten on our Kepware server and now it need to be returned so it can be reactivated?
- I'm trying to activate this license onto my server, but it seems to be in use. I don't recall previously using this license, but would it be possible to have it reset so I can reactivate this license onto my server
- Server crashed that was running on license, need a new license so I can activate new server
- The Kepware server has crashed and needs to reinstall Kepware for the same license needs to be released so that it can put back in after reinstalling
- How can we do that without being able to use License Utility?
- A loss of license while trying to transfer it to a new VM
- SSD on computer crashed, SSD is replaced but license not transferred
- User migrated two Kepservers running on VMWare, and the licenses were deactivated; User need to get these back up as soon as possible
- I must upgrade from version 6.16.203 to 6.18.318 and I need to redeploy actual license for new version
- Error:
Error: - callout failed with reason - Error processed during activation: 7288:The activation of the fulfillment is denied by the activation policy for activation ID <ACTIVATION_ID> because Fulfill count exceeded the available seat count
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