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Article - CS289056

Error Publishing file to *.pvz in Creo Illustrate, it reports "Unknown fatal error"

Modified: 23-Oct-2018   


Applies To

  • Creo Illustrate 4.1 to 5.0

Description

  • Some clients failed to publish to pvz with error report:
Error  24960 10492 du FileSystem Failed to delete file : <TEMP>\<folder>\xxx.pvz, error: Unknown Error
or
Debug  13908 18680 Illustrate IllustrateFrame Worker terminated 
Error  2018 13908 14548 Illustrate IllustrateFrame Failed to save tree error "Unknown fatal error" 
  • Windows Event Viewer reports error as well:
Faulting application name: pview_batch.exe, version: 11.1.0.27, time stamp: 0x59307049
Faulting module name: ntdll.dll, version: 6.3.9600.18969, time stamp: 0x5aa29ff0
Exception code: 0xc0000374
Fault offset: 0x00000000000f1cd0
Faulting process ID: 0x4888
Faulting application start time: 0x01d3f98c708105e2
Faulting application path: C:\Program Files\PTC\Creo 4.1\Illustrate\x86e_win64\obj\pview_batch.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report ID: afc626ba-657f-11e8-82ae-e4a471c95689
Faulting package full name:
Faulting package-relative application ID:
  • Windows dump log for pview_batch.exe reports some exceptions
  • When publishing a 3D image and a 2D image at the same time, following messages are thrown:
  1. Creo(R) View - pview_batch.exe has stopped working
  2. Error publishing file path\file.pvz.
Unknown fatal error
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