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Article - CS281516

Error "Unable to process capability response because Storage anchor break found" is seen when starting ThingWorx Platform

Modified: 05-May-2023   


Applies To

  • ThingWorx Platform 8.5 to 9.3

Description

  • Unable to do licensing for ThingWorx application
  • ThingWorx Composer starts in limited mode when no license file exists
  • Platform fails to start up following license replacement
  • Apache Tomcat starts but ThingWorx Platform shuts down with following license error:  
    • Flexara threw exception when checking for previously acquired license: Storage anchor break found.
  • License error starting tomcat with systemctl but not with ./startup.sh on Linux
  • Unable to start Apache Tomcat with systemctl on a Linux based host
  • Generating a new license to provide full functionality results in following errors in the ThingWorx logs located within <ThingworxStorage>\logs:
    • ApplicationLog.log 
      • [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Subsystem LicensingSubsystem is starting
[L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Unable to process capability response. Please check ErrorLog for more information.
[L: WARN] [O: c.t.s.s.l.LicensingStateMachine] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Unable to fetch license file with device id <Device ID> (It's OK if system is in disconnected mode)
[L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Unable to process capability response. Please check ErrorLog for more information.
[L: INFO] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Unable to read trial license file. Attempting to load as Paid license
[L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Storage anchor break found.
[L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] ====================================================================
[L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Valid license file missing. Expected location: <ThingWorx Platform>
[L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] ====================================================================
[L: ERROR] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Shutting down server..
[L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] >>>>>>> PLATFORM SHUTDOWN START <<<<<<<<<
    • ErrorLog.log 
      • [L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Shutting down server..
[L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Unable to process capability response. Please check ErrorLog for more information.
[L: ERROR] [O: E.c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Unable to process capability response because Storage anchor break found.
[L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Flexara threw exception when checking for previously acquired license: Storage anchor break found.
[L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Unable to connect to the PTC license server.  Please make sure the LicensingConnectionSettings settings in the platform-settings.json in the ThingworxPlatform directory are correct. If your server is not connected to the internet please use the request file licenseRequestFile.txt created in the ThingworxPlatform directory to do a manual install of the license
[L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: Administrator] [S: ] [P: ] [T: https-openssl-nio-443-exec-8] Unable to Invoke Service GetCurrentLicenseFeatureInfo on LicensingSubsystem : No license installed
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