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Article - CS243906

Windchill Workgroup Manager 11.0 cannot be brought back online if it is previously shutdown while in an offline state due to a network or server issue.

Modified: 09-Jun-2017   


Applies To

  • Windchill PDMLink 11.0 F000 to M010-CPS02
  • Windchill ProjectLink 11.0 F000 to M010-CPS02
  • Pro/INTRALINK 8.x + 11.0 F000 to M010-CPS02
  • Windchill Workgroup Manager

Description

  • When a network disruption occurs, the client prompts to switch to offline mode with the following message:
Attention - Connection to server is unavailable!
The server is currently unavailable. Do you want to switch to offline mode?

Screenshot prompting to go offline
  • Selecting Yes to go offline and shutting down Windchill Workgroup Manager prevents the client from going back online with the following message repeatedly displayed:
Folder cannot be displayed.
The contents of this folder are not available.

Screenshot of error message
DetailActionInfo: Action_i ReadFolderAction finished: FAILED
IndexLogging: Ver-0.1 811606023471109$<ActionState>finished: FAILED</ActionState>
DetailActionInfo: Workspace:  Type=uwgmdb::WorkspaceX26 ObjId=OR:wt.epm.workspaces.EPMWorkspace:#### , Name="<workspace name>", UpdateId=59
...
DetailActionInfo: Warning: Action cannot executed in offline workspace
IndexLogging: Ver-0.1 811606023471109$<Conflict_i> Severity: Warning Message: Action cannot executed in offline workspace Not resolvable</Conflict_i>

ServerCache: switching to OFFLINE. result=OFFLINE
..
ServerCache:  UwgmServerCache_i::compareClientRegisteredAuthAppsWithServer : Server Cache is NOT ONLINE so skipping          comparing client Registered AuthApps with cached AuthApps 
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