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Article - CS211171

How to address Family Table related WinDU errors in Windchill PDMLink

Modified: 02-May-2025   


Applies To

  • Windchill PDM Essentials 10.1 M030 to 11.1 M020
  • Windchill ProjectLink 10.1 M020 to 13.0
  • Windchill PDMLink 10.1 M020 to 13.0
  • Pro/INTRALINK 8.x + 10.1 M020 to 11.2
  • Pro/INTRALINK Data Migrator 10.1 M020 to 10.2
  • Pro/ENGINEER and Creo Elements/Pro Wildfire to Wildfire 5.0
  • Creo Parametric 1.0 to 11.0
  • Windchill Workgroup Manager
  • WinDU
  • WCTK FTHealer:
    • 10.1 M0X0 WCTK 4.1
      10.2 M0X0 WCTK 1.1, 10.2 M030 WCTK 2.0
      11.0 F000 WCTK 1.1, 11.0 M010 WCTK 1.0, 11.0 M020 WCTK 1.0, 11.0 M030 WCTK 1.0
      11.1 F000 WCTK 1.0, 11.1 M010 WCTK 1.0, 11.1 M020 WCTK 1.0
      11.2.0.0 WCTK 1.0, 11.2.0.1WCTK 1.0
      12.0.0.0 WCTK 1.0, 12.0.0.1 WCTK 1.0, 12.0.0.2 WCTK 2.0
      12.1.0.0 WCTK 1.0, 12.1.2.0 WCTK 2.0
      13.0.0.0 WCTK, 13.0.1.0 WCTK, 13.0.2.0 WCTK 2.0
      13.1.0.0 WCTK 1.0
  • Oracle:
    • 11gR2
    • 12.1.0.2+ (Windchill 10.2 M030 to 12.0.0.0)
    • 12.2.0.1+ (Windchill 11.1 M020 and later)
    • 18.3.0.0.0+ (Windchill 11.2 M010 and later)
    • 19.0.0.0.0+ (Windchill 11.2 M010 and later)
  • SQL Server:
    • 2008R2 (Windchill 10.2 M030 and 11.0 F000)
    • 2012 (Windchill 10.2 M020 and earlier)
    • 2014 (Windchill 10.2 M030, 11.0 to 11.2 M010)
    •  2016 (Windchill 11.1 M010 and later)
    • 2017 (Windchill 11.2 M010 and later)
    • 2019 (Windchill 12.0.0.0 and later)
  • Azure SQL Database (Windchill 11.2 M010 and later)

Description

  • How to detect, analyze and correct errors reported by WinDU EPM Validators > Validate EPM Family Tables task
  • Where to find detail regarding WinDU FT Validator errors
  • How to heal or fix Family Table related errors with WCTK FTHealer utility
  • How to fix WinDU FT Validator errors prior upgrade activity
  • Migration from Pro/INTRALINK 3.x results in family table errors, how to correct
  • WinDU ValidateFamilyTableData reports errors
  • Modifications to Creo Parametric family are lost after saving and reopening from workspace in Windchill PDMLink (CS311182)
  • The Validate EPM Family Tables task and FTHealer utility can be used to identify and correct potential issues with family table data in the Windchill database that typically exhibit themselves with errors or issues like the following:
  • Add to Workspace fails with: Server error: Cannot retrieve family table neutral data
  • Cannot retrieve family table neutral data
    wt.util.WTException: DOWNLOAD ERROR: Can not find attribute definition: hid= "<Attribute_Name>"
  • Master exists more than once
  • Retrieval, check in, check out fail
  • Nested exception is: wt.util.WTException: Family Table Validations failed. Please contact PTC
  • Family table columns are missing after migrating from Pro/INTRALINK to PDMLink
  • CellDep does not have associated MemberLink for the EPMFamilyTableMember column after Pro/INTRALINK Data Migration
  • ERROR|EPMFamilyTableCellDep|xxxxxx|20470 COMMENT|wt.epm.familytable.EPMFamilyTableCellDependency [EPMFamilyTableCellDep] has 1773 errors 20470
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