Article - CS178146

PTC Solution Installer fails when the Linux noexec permission has been set on the /tmp and /var/tmp folder in Windchill PDMLink

Modified: 18-Mar-2026   


Applies To

  • Windchill PDMLink 10.0 to 13.0
  • Windchill MPMLink 11.2
  • FlexPLM 12.0 to 13.0
Linux

Description

  • PTC Solution Installer (PSI) fails when /tmp and /var/tmp folder is set in noexec permission on Linux
  • Error in the PSI log:
INFO   date/time - return code = 208 
DEBUG  date/time - Installation is Aborting.  The installation cannot continue. 
DEBUG  date/time - Installation is Aborting.  The installation cannot continue.
FATAL  date/time - Aborting installation. 
FATAL  date/time - Installation is Aborting.  The installation cannot continue.
FATAL  date/time - javasdk installer failed to start. 
FATAL  date/time - aborting: original exit_code = 2 
FATAL  date/time - aborting: normalized exit_code = 2 
DEBUG  date/time - SHUTDOWN REQUESTED 
DEBUG  date/time - (X) commiting registry 
DEBUG  date/time - (X) shutting down service manager 
DEBUG  date/time - java.lang.NullPointerException 
DEBUG  date/time - at com.ibm.wizard.platform.linux.utils.UnixShellInterface.shutDown(UnixShellInterface.java:45) 
DEBUG  date/time - at com.ibm.wizard.platform.linux.LinuxSystemUtilServiceImpl.cleanup(LinuxSystemUtilServiceImpl.java:226) 
DEBUG  date/time - at com.installshield.wizard.service.LocalImplementorProxy.close(LocalImplementorProxy.java:33) 
DEBUG  date/time - at com.installshield.wizard.service.ServiceFactory.shutdownService(ServiceFactory.java:28) 
DEBUG  date/time - at com.installshield.wizard.service.LocalWizardServices.shutdown(LocalWizardServices.java:95) 
  • WindchillDS installation failed, the following error is thrown in the PSI user interface:
  • Installation of Windchill Service Information Manager failed error:
sisia installer appears to have failed to start. Its PTC and/or XML log is missing 
  • Facing an error in PTC Solution Installer (PSI) while installing ESI services 
installer appears to have failed to start. Its PTC and/or XML log is missing
  • Solr install fails when running PSI as either root or non-root user with the following error:
INFO   date/time - BUILD FAILED 
INFO   date/time - /tmp/install.dir.58813/InstallerData/psi/bin/psiDeploy.xml:24: /app/ptc/Solr/SolrServer/bin does not exist. 
INFO   date/time -     at org.apache.tools.ant.types.AbstractFileSet.getDirectoryScanner(AbstractFileSet.java:484) 
INFO   date/time -     at org.apache.tools.ant.taskdefs.ExecuteOn.runExec(ExecuteOn.java:370) 
INFO   date/time -     at org.apache.tools.ant.taskdefs.ExecTask.execute(ExecTask.java:496) 
INFO   date/time -     at org.apache.tools.ant.taskdefs.Chmod.execute(Chmod.java:182) 
INFO   date/time -     at org.apache.tools.ant.UnknownElement.execute(UnknownElement.java:293) 
INFO   date/time -     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) 
INFO   date/time -     at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) 
INFO   date/time -     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) 
INFO   date/time -     at java.lang.reflect.Method.invoke(Method.java:498) 
INFO   date/time -     at org.apache.tools.ant.dispatch.DispatchUtils.execute(DispatchUtils.java:106) 
INFO   date/time -     at org.apache.tools.ant.Task.perform(Task.java:348) 
INFO   date/time -     at org.apache.tools.ant.Target.execute(Target.java:435) 
INFO   date/time -     at org.apache.tools.ant.Target.performTasks(Target.java:456) 
INFO   date/time -     at org.apache.tools.ant.Project.executeSortedTargets(Project.java:140
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