Article - CS178146
PTC Solution Installer fails when the Linux noexec permission has been set on the /tmp and /var/tmp folder in Windchill PDMLink
Modified: 18-Mar-2026
Applies To
- Windchill PDMLink 10.0 to 13.0
- Windchill MPMLink 11.2
- FlexPLM 12.0 to 13.0
Description
- PTC Solution Installer (PSI) fails when /tmp and /var/tmp folder is set in noexec permission on Linux
- Error in the PSI log:
INFO date/time - return code = 208 DEBUG date/time - Installation is Aborting. The installation cannot continue. DEBUG date/time - Installation is Aborting. The installation cannot continue. FATAL date/time - Aborting installation. FATAL date/time - Installation is Aborting. The installation cannot continue. FATAL date/time - javasdk installer failed to start. FATAL date/time - aborting: original exit_code = 2 FATAL date/time - aborting: normalized exit_code = 2 DEBUG date/time - SHUTDOWN REQUESTED DEBUG date/time - (X) commiting registry DEBUG date/time - (X) shutting down service manager DEBUG date/time - java.lang.NullPointerException DEBUG date/time - at com.ibm.wizard.platform.linux.utils.UnixShellInterface.shutDown(UnixShellInterface.java:45) DEBUG date/time - at com.ibm.wizard.platform.linux.LinuxSystemUtilServiceImpl.cleanup(LinuxSystemUtilServiceImpl.java:226) DEBUG date/time - at com.installshield.wizard.service.LocalImplementorProxy.close(LocalImplementorProxy.java:33) DEBUG date/time - at com.installshield.wizard.service.ServiceFactory.shutdownService(ServiceFactory.java:28) DEBUG date/time - at com.installshield.wizard.service.LocalWizardServices.shutdown(LocalWizardServices.java:95)
- WindchillDS installation failed, the following error is thrown in the PSI user interface:
- Installation of Windchill Service Information Manager failed error:
sisia installer appears to have failed to start. Its PTC and/or XML log is missing
- Facing an error in PTC Solution Installer (PSI) while installing ESI services
installer appears to have failed to start. Its PTC and/or XML log is missing
- Solr install fails when running PSI as either root or non-root user with the following error:
INFO date/time - BUILD FAILED INFO date/time - /tmp/install.dir.58813/InstallerData/psi/bin/psiDeploy.xml:24: /app/ptc/Solr/SolrServer/bin does not exist. INFO date/time - at org.apache.tools.ant.types.AbstractFileSet.getDirectoryScanner(AbstractFileSet.java:484) INFO date/time - at org.apache.tools.ant.taskdefs.ExecuteOn.runExec(ExecuteOn.java:370) INFO date/time - at org.apache.tools.ant.taskdefs.ExecTask.execute(ExecTask.java:496) INFO date/time - at org.apache.tools.ant.taskdefs.Chmod.execute(Chmod.java:182) INFO date/time - at org.apache.tools.ant.UnknownElement.execute(UnknownElement.java:293) INFO date/time - at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) INFO date/time - at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) INFO date/time - at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) INFO date/time - at java.lang.reflect.Method.invoke(Method.java:498) INFO date/time - at org.apache.tools.ant.dispatch.DispatchUtils.execute(DispatchUtils.java:106) INFO date/time - at org.apache.tools.ant.Task.perform(Task.java:348) INFO date/time - at org.apache.tools.ant.Target.execute(Target.java:435) INFO date/time - at org.apache.tools.ant.Target.performTasks(Target.java:456) INFO date/time - at org.apache.tools.ant.Project.executeSortedTargets(Project.java:140
This is a printer-friendly version of Article 178146 and may be out of date. For the latest version click CS178146