Article - CS111447

Error when attempting to view Source Traces in Integrity: "Connection not found for user"

Modified: 30-May-2018   


Applies To

  • PTC RV&S (formerly Integrity Lifecycle Manager) 2009 to 11.2

Description

  • When viewing Source Traces from an Configuration Management context (eg. project view, sandbox view, etc), the View Source Traces command fails and reports this error:
    • Connection not found for user xxxxxx.  Perhaps you didn't download a mandatory Service Pack or Hotfix?  Please try again.
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