Article - CS103001

Error to specific user "Conversion failed. User could not start Mathcad conversion process" while converting legacy Mathcad 15.0 worksheets in Mathcad Prime

Modified: 06-Aug-2021   


Applies To

  • Mathcad Prime 2.0 to 6.0

Description

  • Error to specific user "Conversion failed. Could not start Mathcad conversion process" while converting legacy Mathcad worksheets in Mathcad Prime
  • Mathcad Prime with parallel installed Mathcad 15.0 M010 does not convert .xmcd files to .mcdx with error message:
    • Mathcad conversion process could not be started.
  • from the log.txt file :
    • Exception data:
      System.Runtime.InteropServices.COMException (0x80004005): E_FAIL_MATHCAD_COM_WAS_NOT_STARTED ---> System.Runtime.InteropServices.COMException (0x80080005): Retrieving the COM class factory for component with CLSID {94FBBD40-E791-4E8C-8F21-FA7A724654DA} failed due to the following error: 80080005 Starten des Servers fehlgeschlagen (Exception from HRESULT: 0x80080005 (CO_E_SERVER_EXEC_FAILURE)).
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