Article - CS99522

When the config.pro option "windows_browser_type" is set to "mozilla_based_browser", the workspace list is empty in embedded browser in Creo Parametric 2.0 or Windchill Workgroup Manager connected to Windchill

Modified: 04-Oct-2017   


Applies To

  • Creo Parametric 1.0 to 2.0
  • Windchill PDMLink 9.0 to 11.0
  • Windchill PDM Essentials 10.1 to 11.0
  • Windchill ProjectLink 9.0 to 11.0
  • Pro/INTRALINK 8.x + 9.0 to 11.0
  • Pro/ENGINEER and Creo Elements/Pro Wildfire 5.0
  • Windchill Workgroup Manager
  • Mozilla embedded browser

Description

  • When the config.pro option windows_browser_type=mozilla_based_browser:
    • ​The Workspace list is empty
    • The Workspace is white
    • The Workspace is blank
    • There are no options available in the embedded browser
    • Users are unable to open the Windchill PDMLink when linked with Creo
    • The Embedded Browser is not accessible even though the Workspace is accessible from the standalone browser
    • Cannot access the Creo home page after startup or restarting when using the Mozilla browser
    • The Mozilla embedded browser cannot access web pages
    • Web pages keep loading (indefinitely)
    • Unable to access Windchill Cabinets from embedded browser of Pro/Engineer with Mozilla based browser
    • The Workspace will not load and message log reports the following:
Waiting for <server>
  • The browser reports messages like:
The file %S cannot be found. Please check the location and try again.
The operation timed out when attempting to contact %S.
  • How to clear the mozilla_based_browser cache?
  • How to clear the local cache of Creo Parametric embedded browser?
This is a printer-friendly version of Article 99522 and may be out of date. For the latest version click CS99522