1. Home
  2. Support
Article - CS88833

Starting the Integrity Client does not display user interface or splash screen

Modified: 06-Nov-2023   


Applies To

  • PTC RV&S (formerly Integrity Lifecycle Manager) 2009 2009 SP0 to 12.2

Description

  • Starting the Integrity Client does not display user interface or splash screen
  • Integrity Client log shows the following error:
  • 7/2/14 2:11 PM: GENERAL(0): Initializing GUI platform...
7/2/14 2:11 PM: GENERAL(10): Initializing L&F to com.sun.java.swing.plaf.windows.WindowsLookAndFeel
7/2/14 2:11 PM: GENERAL(0) mks.frame.app.ui.PresenterCreationException: mks.frame.app.ui.PresenterCreationException: MKS124813: Could not create the requested user interface: null
    at mks.frame.app.ui.swing.SwingPresenter.initialize(SwingPresenter.java:474)
    at mks.frame.app.ui.swing.SwingPresenter.<init>(SwingPresenter.java:321)
    at mks.ic.common.ui.swing.SadSwingPresenter.<init>(SadSwingPresenter.java:74)
    at mks.ic.common.ui.swing.SadSwingPresenterCreator.createPresenter(SadSwingPresenterCreator.java:60)
    at mks.ic.common.ui.swing.SadSwingPresenterCreator.createPresenter(SadSwingPresenterCreator.java:55)
    at mks.frame.app.ui.PresenterFactory.createPresenter(PresenterFactory.java:129)
    at mks.frame.app.ui.PresenterFactory.getPresenter(PresenterFactory.java:109)
    at mks.ic.common.commands.GuiCommandBase.switchPresenter(GuiCommandBase.java:50)
    at mks.frame.app.commands.Command.internalInvoke(Command.java:583)
    at mks.frame.app.commands.Command.invoke(Command.java:277)
    at mks.frame.app.ui.Interactor.invokeCommandWithException(Interactor.java:77)
    at mks.frame.app.ui.cli.CliInteractor.runCommand(CliInteractor.java:323)
    at mks.frame.app.ui.cli.CliCommandRunner.runCommand(CliCommandRunner.java:59)
    at mks.frame.app.ui.SuspendableCommandRunner.run(SuspendableCommandRunner.java:384)
    at java.lang.Thread.run(Thread.java:619)
  • With Thread Logging enabled on Integrity Client, In IntegrityClient.log, following error stack show up -
  • 2020-04-21 18:06:57,935 (AWT-EventQueue-0) GENERAL(10): Initializing Look and Feel to com.sun.java.swing.plaf.windows.WindowsLookAndFeel
Can't create cache file!
...
Can't create cache file!
2020-04-21 18:06:58,025 (Thread-7[null]) GENERAL(0) mks.frame.app.ui.PresenterCreationException: mks.frame.app.ui.PresenterCreationException: MKS124813: Could not create the requested user interface: The icon should not be null.
	at mks.frame.app.ui.swing.SwingPresenter.initialize(SwingPresenter.java:451)
	at mks.frame.app.ui.swing.SwingPresenter.<init>(SwingPresenter.java:297)
	at mks.ic.common.ui.swing.SadSwingPresenter.<init>(SadSwingPresenter.java:77)
	at mks.ic.common.ui.swing.SadSwingPresenterCreator.createPresenter(SadSwingPresenterCreator.java:61)
	at mks.frame.app.ui.PresenterFactory.createPresenter(PresenterFactory.java:129)
	at mks.frame.app.ui.PresenterFactory.getPresenter(PresenterFactory.java:109)
	at mks.ic.common.commands.GuiCommandBase.switchPresenter(GuiCommandBase.java:51)
	at mks.frame.app.commands.Command.internalInvoke(Command.java:584)
	at mks.frame.app.commands.Command.invoke(Command.java:278)
	at mks.frame.app.ui.Interactor.invokeCommandWithException(Interactor.java:83)
	at mks.frame.app.ui.cli.CliInteractor.runCommand(CliInteractor.java:324)
	at mks.frame.app.ui.cli.CliCommandRunner.runCommand(CliCommandRunner.java:62)
	at mks.frame.app.ui.SuspendableCommandRunner.run(SuspendableCommandRunner.java:416)
	at java.lang.Thread.run(Thread.java:745)
This is a printer-friendly version of Article 88833 and may be out of date. For the latest version click CS88833