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Article - CS57815

Creo View Adapters: Unable to create PDF from Adobe Live Cycle with error "Error Code: 10010"

Modified: 14-Mar-2017   


Applies To

  • Windchill PDMLink 10.0 to 11.0
  • Creo View Adapters 1.0 to 4.0
  • Adobe LiveCycle ES2, ES3, ES4
  • Adobe Experience Manager 6.0, 6.1

Description

  • Unable to create PDF from Adobe Live Cycle with error :
Error Code:10010 
Error Message: 

Error message from the primary converter:
ALC-PDG-010-010-The conversion has timed out.
An unexpected exception while resolving a new connection to an Adobe Service.


Error message from the fallback converter:
ALC-PDG-011-030-Submitted OpenOffice Document could not be converted to PDF. Either OpenOffice is not installed on this system or environment variable OpenOffice_PATH is not set to correct path. Please set OpenOffice_PATH environment variable to the <OpenOffice_Installation_Dir> on the server (e.g C:\Program Files\OpenOffice.org 3.0) and then restart the server

Error Code: 1000
Error message from the primary converter:
ALC-PDG-001-000-Conversion on the input file failed because of an exception.
An unexpected exception while resolving a new connection to an Adobe Service.
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