Article - CS55312
Users are unable to log into Windchill with error "user <UserName> not found: /Windchill/xxx'" in <Apache>\logs\error.log in Windchill PDMLink
Modified: 05-Mar-2026
Applies To
- Windchill PDMLink 10.0 to 13.1
- FlexPLM 10.2 to 11.2
Description
- Users are unable to log into Windchill after Upgrade
- Unable to login Windchill after rehost, authentication window popup again after inputting username and password
- New users unable to log into Windchill after rehost manually
- All users can't login
- Below Ldapsearch command reports user not found:
ldapsearch -x -H ldap://<host>:<port> -D "<bindDN>" -W -b "<bind_dn>" "(uid=<username>)" dn - Unable to log in as "wcadmin" on the Windchill Homepage after successful Upgrade
- Error in Apache/logs/error.log:
user <UserName> not found: /Windchill/app/
- Failed to login with error in HTTPServer\logs\error.log
AH01618: user <UserName> not found: /Windchill/rfa/jsp/main/Main.jsp
- In Windchill 12.0.2.0, post upgrade AD users unable to login and getting below error in error.log
AH01618: user <username> not found: /Windchill/
- We are not able to login with any user after rehost, error in HTTPServer/logs/error.log
AH01618: user wcadmin not found: /Windchill/app/
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