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Article - CS50537

"Error Executing ImageMagick command convert when uploading an Ai file to an Image Page" on 64 bit operating systems in FlexPLM 9.2

Modified: 06-Sep-2012   


Applies To

  • 64 bit Operating Syetems
  • Ghostscript 9.0 and later versions

Description

  • Error Executing ImageMagick command 'convert'  when uploading an Ai file to an Image Page on 64 bit operating systems
  • There is a problem in the Ghostscript Installer on 64 bit machines
  • The Installer fails to correctly update the operating system registry
  • The registry contains two items for Ghostscript

    • One is in the SOFTWARE node and is created correctly during installation

      • For Windows Registry Editor Version 5.00
        [HKEY_LOCAL_MACHINE\SOFTWARE\GPL Ghostscript\9.04]
        "GS_DLL"="D:\\Program Files\\gs\\gs9.04\\bin\\gsdll64.dll"
        "GS_LIB"="D:\\Program Files\\gs\\gs9.04\\bin;D:\\Program Files\\gs\\gs9.04\\lib;D:\\Program Files\\gs\\gs9.04\\fonts"
    • The other is in the SOFTWARE\Wow6432Node node, which is missing after installation and needs to be added manually
      • For Windows Registry Editor Version 5.00
        [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\GPL Ghostscript\9.04]
        "GS_DLL"="D:\\Program Files\\gs\\gs9.04\\bin\\gsdll64.dll"
        "GS_LIB"="D:\\Program Files\\gs\\gs9.04\\bin;D:\\Program Files\\gs\\gs9.04\\lib;D:\\Program Files\\gs\\gs9.04\\fonts"
         
  •  Ghostscript is not called correctly from ImageMagick without the second Registry entry which results in an exception
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