Article - CS49374
[Knowledge Hub] Windchill PLM - Troubleshooting Email Notifications
Modified: 27-Aug-2025
Applies To
- Windchill PDM Essentials 10.1 to 12.0.1.2
- FlexPLM 11.1 M020 to 12.0
- Windchill PDMLink 8.0 to 13.0
Description
- How to resolve unable to send mail for Windchill PDMLink?
- All mail from Windchill is failing
- How to configure Windchill with Outlook 365 smtp server.
- Error with internal mail system, Windchill cannot connect to localhost/port
- Promotion request email or approval to join project emails failing
- Schedule Queue error: Could not connect to SMTP host <server>, port: 25
- Method Server or Background Method Server errors:
javax.mail.MessagingException: Exception reading response; nested exception is: java.net.SocketException: Connection reset INFO [EMailQueue.SchedulingThread] wt.system.out Administrator - EMailMessage message submission failed INFO [EMailQueue.SchedulingThread] wt.system.out Administrator - EMailMessage Exception reading response DEBUG SMTP: trying to connect to host "<Mail Server>", port ###, isSSL false DEBUG SMTP: exception reading response: java.net.SocketException: Connection reset ERROR : wt.jmx.core.mbeans.Emailer - Attempt to send mail to [JMX-Administrators] failed wt.jmx.core.mbeans.Emailer.mailer: javax.mail.SendFailedException: Invalid Addresses;
INFO [EMailQueue.SchedulingThread] wt.system.out Administrator - EMailMessage message submission failed INFO [EMailQueue.SchedulingThread] wt.system.out Administrator - EMailMessage Couldn't connect to host, port: intsmtp.mycompany.com, 25; timeout -1 INFO [EMailQueue.SchedulingThread] wt.system.out Administrator - EMailMessage subject: Complete the Task INFO [EMailQueue.SchedulingThread] wt.system.out Administrator - EMailMessage not submitted to: [email protected]
- Cannot send Email with authentication set up for SMTP server in Windchill
- Troubleshoot SMTP Configuration
- Mail Logging in Windchill PLM
- Enable Email Loggers
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