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Publishing PDF drawing representations returns error "Helper: timed out waiting for progress message from worker" in Windchill PDMLink

Modified: 18-Jul-2024   


Applies To

  • Windchill PDMLink 10.0 to 13.0
  • Creo View Adapters 1.0 to 10.0
  • Creo Parametric 1.0 to 10.0
  • Visualization Services (WVS)

Description

  • Worker log reports errors when publishing PDF representations
Error
[2018-03-12 13:29:17] Recipe file: C:/ptc/cv_adapters_4.2_F000/proe_setup/proe2pv.rcp
[2018-03-12 13:29:17] Source file: <drawing_file_name>.drw
[2018-03-12 13:29:17] Output file: D:/<shared_worker_dir>/Creo/w####/<drawing_file_name>.drw.pvs
[2018-03-12 13:29:17] Registering Server : COMPLETE
[2018-03-12 13:29:18] Downloading <drawing_file_name>.drw: COMPLETE
[2018-03-12 13:30:50] Loading <drawing_file_name>.drw : COMPLETE
[2018-03-12 13:34:06] Processing <drawing_file_name>.drw : 
[2018-03-12 13:34:06] Generating PDF output : COMPLETE
COMPLETE
[2018-03-12 13:34:14] Generating Output : COMPLETE
[2018-03-12 13:35:16] proe2pv Fatal: Lost connection to Parent
  • Thumbnail generation fails with below errors in the WVS Job Monitor detail:
Helper: timed out waiting for progress message from worker.
Drawing Processing Returned: $ERROR$ Helper: timed out waiting for progress message from worker.
CadAgent Returned: $ERROR$ Helper: timed out waiting for progress message from worker.
  • How to set Creo workers to auto deal with conflict window to prevent publish time out?
  • Error occurs when publish large drawing 
    • timed out waiting for progress message from worker
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