Article - CS472771
Creo AI Assistant login fails with "Incorrect email or password" when using PTC eSupport credentials in Creo Parametric
Modified: 29-Jul-2026
Applies To
- Creo Parametric 13.4
Description
- Unable to log in to Creo AI Assistant using PTC credentials
- Error appears
Incorrect email or password
- Same credentials work on the PTC eSupport website, but are not recognized in Creo AI Assistant
- After multiple attempts, Creo AI Assistant reports the account is blocked while PTC account remains active
- How to Sign Up, authenticate, and use Creo AI Assistant
- Getting error when attempted sign into Creo AI Assistant
Sign in Failed Contact your orgnization administrator or PTC Support Technical Details Status Code : 403 Message : user is blocked
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