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Article - CS470400

Blank embedded browser window after uninstalling PTC Universal Browser Utility and deleting the local folders in Creo Parametric

Modified: 04-Jun-2026   


Applies To

  • Creo Parametric 9.0 to 12.4

Description

  • Uninstalling PTC Universal Browser Utility causes a blank embedded browser window
  • Creo does not restore the original Chromium CEF delivered with the installed release (MOR)
  • Deleting local folders also results in a blank embedded browser window
  • Affected folders
    • C:\Users\<user_name>\AppData\Local\PTC\Creo\platform
    • C:\Users\<user_name>\AppData\Local\PTC\Creo\CEF
  • Example workflow
  1. Install Creo and check chrome version in browser
  2. Install CEF 146 based ptcuniversalbrowser.msi
  3. Check chrome version in Creo it will show CEF 146
    • Type chrome://version in the address bar to navigate to the browser's version information page to verify the installed CEF version
  4. Delete the following folders:
    • C:\Users\<user_name>\AppData\Local\PTC\Creo\platform
    • C:\Users\<user_name>\AppData\Local\PTC\Creo\CEF
  5. Launch Creo and check chrome version, and observe it is not regaining CEF installed with Creo
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