Article - CS45319

"PTC Solution Installer"(PSI) fails at Loading data into database for Windchill PDMLink

Modified: 15-Oct-2025   


Applies To

  • Windchill PDMLink 9.1 to 13.0

Description

  • PSI fails at Loading data into database
  • Unexpected problem in export/import process
  • Failure Error loading data from file
  • Data file =DeliveryRecord.xml
  • Creating Schema is complete
  • Base data load not complete
  • Installation failing after 60% of installation completion at the loading data with error 'Aborting installation', exception in installation log is as below.
  • ProjectLink installation fails on top of the existing PDMLink with an error "Windchill Loader Failed"
  • ProjectLink Installation failed at 66% while running the PSI
  • Try to install the Windchill component, but hit an error "Windchill loader exited with error status = 1"
  • Trying to install the Service Information Manager and the Service Parts module, but it fails at the Data Loading stage
  • Windchill_Loader_Error.log report error below
transport:main:Could not access HTTP invoker remote service at [http://<server>/Windchill/MethodServer]; nested exception is java.io.IOException: Did not receive successful HTTP response: status code = 503, status message = [Service Unavailable]
wt.util.WTException: wt.util.WTRemoteException: Unable to ping server manager; nested exception is:
	wt.util.WTRemoteException: Unable to locate server manager; nested exception is:
	java.rmi.ConnectException: Connection refused to host: <host>; nested exception is: 
	java.net.ConnectException: Connection refused (Connection refused)
Nested exception is: wt.util.WTRemoteException: Unable to ping server manager; nested exception is:
	wt.util.WTRemoteException: Unable to locate server manager; nested exception is:
	java.rmi.ConnectException: Connection refused to host: <host>; nested exception is: 
	java.net.ConnectException: Connection refused (Connection refused)
	at java.rmi/sun.rmi.transport.tcp.TCPEndpoint.newSocket(TCPEndpoint.java:623)
	at java.rmi/sun.rmi.transport.tcp.TCPChannel.createConnection(TCPChannel.java:209)
	at java.rmi/sun.rmi.transport.tcp.TCPChannel.newConnection(TCPChannel.java:196)
	at java.rmi/sun.rmi.server.UnicastRef.newCall(UnicastRef.java:343)
	at java.rmi/sun.rmi.registry.RegistryImpl_Stub.lookup(RegistryImpl_Stub.java:116)
	at wt.manager.RemoteServerManager.acquireServerManager(RemoteServerManager.java:543)
	at wt.manager.RemoteServerManager.getServerManager(RemoteServerManager.java:516)
	at wt.manager.RemoteServerManager.remoteInvoke(RemoteServerManager.java:452)
	at wt.manager.RemoteServerManager.ping(RemoteServerManager.java:379)
	at wt.load.Installer.startServerManager(Installer.java:453)
	at wt.load.Installer.restartServerManager(Installer.java:515)
	at wt.load.Installer.authenticateAsAdmin(Installer.java:294)
	at wt.load.BasicLoader.doInstall(BasicLoader.java:300)
	at wt.load.BasicLoader.<init>(BasicLoader.java:217)
	at wt.load.WindchillLoader.load(WindchillLoader.java:382)
	at wt.load.WindchillLoader.main(WindchillLoader.java:487)
Caused by: java.net.ConnectException: Connection refused (Connection refused)
  • Installation logs:
INFO   31-01-2024 10:14:44 - Running loader command: D:\ADMS\Windchill\bin\windchill.exe --java=D:\ADMS\Java\jdk11.0.17_8\bin\java.exe --javaargs=-Dwt.load.installer.serverManagerTimeout=300 wt.load.WindchillLoader -Application=Windchill.PlatformStructures -Unattended -AbortOnError -Locale=en -User=wcadmin -Password=<redacted> 

INFO   31-01-2024 10:21:45 - joining with std out thread

INFO   31-01-2024 10:21:45 - std out join complete.

INFO   31-01-2024 10:21:45 - joining with std error thread

INFO   31-01-2024 10:21:45 - std err join complete.

FATAL  31-01-2024 10:21:45 - Windchill loader exited with error status = 1

DEBUG  31-01-2024 10:21:45 - Installation is Aborting.  The installation cannot continue.
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