Article - CS442366
Unable to start Mongo DB for Arbortext Content Delivery (ACD)
Modified: 25-Aug-2025
Applies To
- PTC Arbortext Content Delivery (formerly Servigistics InService) 7.2
- Mongo DB
Description
- How to change rights in order to run the Mongo DB
- Permission error while starting Mongo DB
STORAGE [initandlisten] WiredTiger error (13) [1744356147:305595][10523:0x7ff57d98cd40], file:WiredTiger.wt, connection: /apps/ptc/Mongo/data/db/WiredTiger.turtle: handle-open: open: Permission denied
[initandlisten] Assertion: 28595:13: Permission denied src/mongo/db/storage/wiredtiger/wiredtiger_kv_engine.cpp 277
STORAGE [initandlisten] exception in initAndListen: 28595 13: Permission denied, terminating
NETWORK [initandlisten] shutdown: going to close listening sockets...
NETWORK [initandlisten] removing socket file: /tmp/mongodb-27017.sock
NETWORK [initandlisten] shutdown: going to flush diaglog...
CONTROL [initandlisten] now exiting
CONTROL [initandlisten] shutting down with code:100
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