Article - CS442099
In Vuforia Vantage 3.19 or 3.20, in Realwear Navigator 500 or 520 when starting, app is blocked on splaschreen
Modified: 16-Apr-2025
Applies To
- Vuforia Vantage 3.15.0
Description
- In Vuforia Vantage 3.19 or 3.20, in Realwear Navigator 500 or 520 when loading, app is blocked on splaschreen
- Rebooting the device does not solve the issue
- In Vuforia Vantage log file, this exception is reported :
MM-DD HH:MM:SS.MS 689 5093 21517 D FA : Application going to the background MM-DD HH:MM:SS.MS 5093 21517 I FA : Application backgrounded at: timestamp_millis: 1742344442684 MM-DD HH:MM:SS.MS 5093 5164 I TRuntime.CctTransportBackend: Making request to: https://firebaselogging-pa.googleapis.com/v1/firelog/legacy/batchlog MM-DD HH:MM:SS.MS 5093 5164 I TRuntime.CctTransportBackend: Status Code: 200 MM-DD HH:MM:SS.MS 5093 5164 D TRuntime.CctTransportBackend: Content-Type: application/json; charset=UTF-8 MM-DD HH:MM:SS.MS 5093 5164 D TRuntime.CctTransportBackend: Content-Encoding: gzip MM-DD HH:MM:SS.MS 5093 5188 D TrafficStats: tagSocket(5) with statsTag=0xffffffff, statsUid=-1 MM-DD HH:MM:SS.MS 5093 5188 W System.err: java.io.FileNotFoundException: https://usageservice.prod.vuforia.com:443/v3/metric MM-DD HH:MM:SS.MS 5093 5188 W System.err: at com.android.okhttp.internal.huc.HttpURLConnectionImpl.getInputStream(HttpURLConnectionImpl.java:255) MM-DD HH:MM:SS.MS 5093 5188 W System.err: at com.android.okhttp.internal.huc.DelegatingHttpsURLConnection.getInputStream(DelegatingHttpsURLConnection.java:211) MM-DD HH:MM:SS.MS 5093 5188 W System.err: at com.android.okhttp.internal.huc.HttpsURLConnectionImpl.getInputStream(HttpsURLConnectionImpl.java:30) MM-DD HH:MM:SS.MS 5093 5188 E HttpClient: Exception message https://usageservice.prod.vuforia.com:443/v3/metric MM-DD HH:MM:SS.MS 5093 5188 D TrafficStats: tagSocket(5) with statsTag=0xffffffff, statsUid=-1 MM-DD HH:MM:SS.MS 5093 5188 W System.err: java.io.FileNotFoundException: https://usageservice.prod.vuforia.com:443/v3/metric MM-DD HH:MM:SS.MS 5093 5188 W System.err: at com.android.okhttp.internal.huc.HttpURLConnectionImpl.getInputStream(HttpURLConnectionImpl.java:255) MM-DD HH:MM:SS.MS 5093 5188 W System.err: at com.android.okhttp.internal.huc.DelegatingHttpsURLConnection.getInputStream(DelegatingHttpsURLConnection.java:211) MM-DD HH:MM:SS.MS 5093 5188 W System.err: at com.android.okhttp.internal.huc.HttpsURLConnectionImpl.getInputStream(HttpsURLConnectionImpl.java:30) MM-DD HH:MM:SS.MS 5093 5188 E HttpClient: Exception message https://usageservice.prod.vuforia.com:443/v3/metric MM-DD HH:MM:SS.MS 5093 25805 D FA : Uploading events. Elapsed time since last upload attempt (ms): 3611846 MM-DD HH:MM:SS.MS 5093 25808 D TrafficStats: tagSocket(93) with statsTag=0xffffffff, statsUid=-1 MM-DD HH:MM:SS.MS 5093 5182 D NetworkTypeMonitor: Network capabilities changed: 102
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