Article - CS442099

In Vuforia Vantage 3.19 or 3.20, in Realwear Navigator 500 or 520 when starting, app is blocked on splaschreen

Modified: 16-Apr-2025   


Applies To

  • Vuforia Vantage 3.15.0

Description

  • In Vuforia Vantage 3.19 or 3.20, in Realwear Navigator 500 or 520 when loading, app is blocked on splaschreen
  • Rebooting the device does not solve the issue
  • In Vuforia Vantage log file, this exception is reported :
MM-DD HH:MM:SS.MS 689  5093 21517 D FA      : Application going to the background
MM-DD HH:MM:SS.MS 5093 21517 I FA      : Application backgrounded at: timestamp_millis: 1742344442684
MM-DD HH:MM:SS.MS  5093  5164 I TRuntime.CctTransportBackend: Making request to: https://firebaselogging-pa.googleapis.com/v1/firelog/legacy/batchlog
MM-DD HH:MM:SS.MS  5093  5164 I TRuntime.CctTransportBackend: Status Code: 200
MM-DD HH:MM:SS.MS  5093  5164 D TRuntime.CctTransportBackend: Content-Type: application/json; charset=UTF-8
MM-DD HH:MM:SS.MS  5093  5164 D TRuntime.CctTransportBackend: Content-Encoding: gzip
MM-DD HH:MM:SS.MS  5093  5188 D TrafficStats: tagSocket(5) with statsTag=0xffffffff, statsUid=-1
MM-DD HH:MM:SS.MS  5093  5188 W System.err: java.io.FileNotFoundException: https://usageservice.prod.vuforia.com:443/v3/metric
MM-DD HH:MM:SS.MS  5093  5188 W System.err:             at com.android.okhttp.internal.huc.HttpURLConnectionImpl.getInputStream(HttpURLConnectionImpl.java:255)
MM-DD HH:MM:SS.MS  5093  5188 W System.err:             at com.android.okhttp.internal.huc.DelegatingHttpsURLConnection.getInputStream(DelegatingHttpsURLConnection.java:211)
MM-DD HH:MM:SS.MS  5093  5188 W System.err:             at com.android.okhttp.internal.huc.HttpsURLConnectionImpl.getInputStream(HttpsURLConnectionImpl.java:30)
MM-DD HH:MM:SS.MS  5093  5188 E HttpClient: Exception message https://usageservice.prod.vuforia.com:443/v3/metric
MM-DD HH:MM:SS.MS  5093  5188 D TrafficStats: tagSocket(5) with statsTag=0xffffffff, statsUid=-1
MM-DD HH:MM:SS.MS  5093  5188 W System.err: java.io.FileNotFoundException: https://usageservice.prod.vuforia.com:443/v3/metric
MM-DD HH:MM:SS.MS  5093  5188 W System.err:             at com.android.okhttp.internal.huc.HttpURLConnectionImpl.getInputStream(HttpURLConnectionImpl.java:255)
MM-DD HH:MM:SS.MS  5093  5188 W System.err:             at com.android.okhttp.internal.huc.DelegatingHttpsURLConnection.getInputStream(DelegatingHttpsURLConnection.java:211)
MM-DD HH:MM:SS.MS  5093  5188 W System.err:             at com.android.okhttp.internal.huc.HttpsURLConnectionImpl.getInputStream(HttpsURLConnectionImpl.java:30)
MM-DD HH:MM:SS.MS  5093  5188 E HttpClient: Exception message https://usageservice.prod.vuforia.com:443/v3/metric
MM-DD HH:MM:SS.MS  5093 25805 D FA      : Uploading events. Elapsed time since last upload attempt (ms): 3611846
MM-DD HH:MM:SS.MS  5093 25808 D TrafficStats: tagSocket(93) with statsTag=0xffffffff, statsUid=-1
MM-DD HH:MM:SS.MS  5093  5182 D NetworkTypeMonitor: Network capabilities changed: 102

 
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