Article - CS441190

ThingWorx Foundation Linux installer failing to complete with error "Removed /etc/systemd/system/multi-user.target.wants/ThingWorx-Foundation.service."

Modified: 07-Apr-2025   


Applies To

  • ThingWorx Platform 9.4 to 9.7
  • Red Hat Enterprise Linux (RHEL)

Description

  • ThingWorx Foundation Installer is consistently aborting near the end of the installation process and rolling back the installation
  • The bitrock_installer_<sequence_number>.log shows error:
    Script stderr:
    Removed /etc/systemd/system/multi-user.target.wants/ThingWorx-Foundation.service.
     
    [hh:mm:ss] Uninstalling ThingWorx-Foundation ...
    [hh:mm:ss] Reloading systemd ...
    Executing systemctl daemon-reload
     
    Error running ps -e | grep " 240163 ": child process exited abnormally
    [hh:mm:ss] - CCIF Services functions: disable ThingWorx-Foundation
    [hh:mm:ss] disable ThingWorx-Foundation ...
    Executing systemctl disable ThingWorx-Foundation
  • When running journalctl -xe, the following information is returned:
    MMM DD hh:mm:ss <hostname> systemd[1]: Starting Apache Tomcat 9.0.95 ThingWorx-Foundation...
    -- Subject: Unit ThingWorx-Foundation.service has begun start-up
    -- Defined-By: systemd
    -- Support: https://access.redhat.com/support
    -- 
    -- Unit ThingWorx-Foundation.service has begun starting up.
    MMM DD hh:mm:ss <hostname> startup.sh[252805]: Tomcat started.
    MMM DD hh:mm:ss <hostname> systemd[1]: Started Apache Tomcat 9.0.95 ThingWorx-Foundation.
    -- Subject: Unit ThingWorx-Foundation.service has finished start-up
    -- Defined-By: systemd
    -- Support: https://access.redhat.com/support
    -- 
    -- Unit ThingWorx-Foundation.service has finished starting up.
    -- 
    -- The start-up result is done.
    MMM DD hh:mm:ss <hostname> systemd[1]: systemd-hostnamed.service: Succeeded.
    -- Subject: Unit succeeded
    -- Defined-By: systemd
    -- Support: https://access.redhat.com/support
    -- 
    -- The unit systemd-hostnamed.service has successfully entered the 'dead' state.
    MMM DD hh:mm:ss <hostname> automount[4001225]: key "<tomcat_user>" not found in map source(s).
    MMM DD hh:mm:ss <hostname> systemd[1]: ThingWorx-Foundation.service: Main process exited, code=exited, status=1/FAILURE
    MMM DD hh:mm:ss <hostname> systemd[1]: ThingWorx-Foundation.service: Failed with result 'exit-code'.
    -- Subject: Unit failed
    -- Defined-By: systemd
    -- Support: https://access.redhat.com/support
    
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