1. Home
  2. Support
Article - CS437061

No emails are being triggered due to an SMTP 530 Authentication Required error in Windchill PDMLink

Modified: 25-Sep-2025   


Applies To

  • Windchill PDMLink 12.0 to 13.1

Description

  • No emails are being triggered due to an SMTP 530 Authentication Required error in Windchill 
  • SMTP server returns “530 Authentication required” error
  • Email functionality fails when attempting to send from UI > Email Page
  • Error observed in the logs after enabling verbose logging: 
    INFO  [EMailQueue.SchedulingThread] wt.system.out Administrator - DEBUG SMTP: useEhlo true, useAuth false
INFO  [EMailQueue.SchedulingThread] wt.system.out Administrator - DEBUG SMTP: trying to connect to host "smtp.example.com", port 587, isSSL false
INFO  [EMailQueue.SchedulingThread] wt.system.out Administrator - 220 SMTP-EXAMPLE.COM ESMTP
INFO  [EMailQueue.SchedulingThread] wt.system.out Administrator - DEBUG SMTP: connected to host "smtp.example.com", port: 587
INFO  [EMailQueue.SchedulingThread] wt.system.out Administrator - EHLO example-web-p01.example.com
INFO  [EMailQueue.SchedulingThread] wt.system.out Administrator - 250-SMTP-EXAMPLE.COM
INFO  [EMailQueue.SchedulingThread] wt.system.out Administrator - 250-8BITMIME
INFO  [EMailQueue.SchedulingThread] wt.system.out Administrator - 250-SIZE 104857600
INFO  [EMailQueue.SchedulingThread] wt.system.out Administrator - 250 STARTTLS
INFO  [EMailQueue.SchedulingThread] wt.system.out Administrator - DEBUG SMTP: Found extension "8BITMIME", arg ""
INFO  [EMailQueue.SchedulingThread] wt.system.out Administrator - DEBUG SMTP: Found extension "SIZE", arg "104857600"
INFO  [EMailQueue.SchedulingThread] wt.system.out Administrator - DEBUG SMTP: Found extension "STARTTLS", arg ""
INFO  [EMailQueue.SchedulingThread] wt.system.out Administrator - STARTTLS
INFO  [EMailQueue.SchedulingThread] wt.system.out Administrator - 220 Go ahead with TLS
INFO  [main] wt.method.server.startup  - Creating wt.phonehome.queue.PhoneHomeQueueScheduler
INFO  [EMailQueue.SchedulingThread] wt.system.out Administrator - EHLO example-web-p01.example.com
INFO  [EMailQueue.SchedulingThread] wt.system.out Administrator - 250-SMTP-EXAMPLE.COM
INFO  [EMailQueue.SchedulingThread] wt.system.out Administrator - 250-8BITMIME
INFO  [EMailQueue.SchedulingThread] wt.system.out Administrator - 250-SIZE 104857600
INFO  [EMailQueue.SchedulingThread] wt.system.out Administrator - 250-AUTH PLAIN LOGIN
INFO  [EMailQueue.SchedulingThread] wt.system.out Administrator - 250 AUTH=PLAIN LOGIN
INFO  [EMailQueue.SchedulingThread] wt.system.out Administrator - DEBUG SMTP: Found extension "8BITMIME", arg ""
INFO  [EMailQueue.SchedulingThread] wt.system.out Administrator - DEBUG SMTP: Found extension "SIZE", arg "104857600"
INFO  [EMailQueue.SchedulingThread] wt.system.out Administrator - DEBUG SMTP: Found extension "AUTH", arg "PLAIN LOGIN"
INFO  [EMailQueue.SchedulingThread] wt.system.out Administrator - DEBUG SMTP: Found extension "AUTH=PLAIN", arg "LOGIN"
INFO  [EMailQueue.SchedulingThread] wt.system.out Administrator - DEBUG SMTP: use8bit false
INFO  [EMailQueue.SchedulingThread] wt.system.out Administrator - MAIL FROM:<[email protected]>
INFO  [EMailQueue.SchedulingThread] wt.system.out Administrator - 530 Authentication required
INFO  [EMailQueue.SchedulingThread] wt.system.out Administrator - DEBUG SMTP: got response code 530, with response: 530 Authentication required
This is a printer-friendly version of Article 437061 and may be out of date. For the latest version click CS437061