Article - CS431360

Installing "Oracle Configuration Utility"(OCU) fails with error“ORA-28864: SSL connection closed gracefully TNS-12560: TNS:protocol adapter error TNS-00542: SSL Handshake failed” 

Modified: 15-Nov-2024   


Applies To

  • Windchill PDMLink 12.1

Description

Installing OCU fails with error:
Starting tnslsnr: please wait...

TNSLSNR for 64-bit Windows: Version 19.0.0.0.0 - Production
System parameter file is C:\source\WINDOWS.X64_193000_db_home\network\admin\listener.ora
Log messages written to C:\source\WINDOWS.X64_193000_db_home\log\diag\tnslsnr\QADBServer\listener\alert\log.xml
Listening on: (DESCRIPTION=(ADDRESS=(PROTOCOL=tcps)(HOST=QADBServer.xxx.yyy.nextlabs.com)(PORT=2484)))
Listening on: (DESCRIPTION=(ADDRESS=(PROTOCOL=tcp)(HOST=QADBServer.xxx.yyy.nextlabs.com)(PORT=1521)))

Connecting to (DESCRIPTION=(ADDRESS=(PROTOCOL=TCPS)(HOST=QADBServer.xxx.yyy.nextlabs.com)(PORT=2484)))
ORA-28864: SSL connection closed gracefully
 TNS-12560: TNS:protocol adapter error
  TNS-00542: SSL Handshake failed
   64-bit Windows Error: 28864: Unknown error
Connecting to (DESCRIPTION=(ADDRESS=(PROTOCOL=TCP)(HOST=QADBServer.xxx.yyy.nextlabs.com)(PORT=1521)))
STATUS of the LISTENER
------------------------
Alias                     LISTENER
Version                   TNSLSNR for 64-bit Windows: Version 19.0.0.0.0 - Production
Start Date                12-NOV-2024 10:20:19
Uptime                    0 days 0 hr. 0 min. 6 sec
Trace Level               off
Security                  ON: Local OS Authentication
SNMP                      OFF
Listener Parameter File   C:\source\WINDOWS.X64_193000_db_home\network\admin\listener.ora
Listener Log File         C:\source\WINDOWS.X64_193000_db_home\log\diag\tnslsnr\QADBServer\listener\alert\log.xml
Listening Endpoints Summary...
  (DESCRIPTION=(ADDRESS=(PROTOCOL=tcps)(HOST=QADBServer.xxx.yyy.nextlabs.com)(PORT=2484)))
  (DESCRIPTION=(ADDRESS=(PROTOCOL=tcp)(HOST=QADBServer.xxx.yyy.nextlabs.com)(PORT=1521)))
Services Summary...
Service "CLRExtProc" has 1 instance(s).
  Instance "CLRExtProc", status UNKNOWN, has 1 handler(s) for this service...
Service "orcl" has 1 instance(s).
  Instance "orcl", status UNKNOWN, has 1 handler(s) for this service...
The command completed successfully
 
output:  
exit code: 0 
DEBUG  12-11-2024 10:20:23 - checkStreams: product_log_file_name = OCU_PtcInstall.log 
DEBUG  12-11-2024 10:20:23 - checkStreams: ia_product_log_file_name = OCU_InstallLog.xml 
DEBUG  12-11-2024 10:20:23 - --- Start: com.ptc.windchill.ocu.install.SearchErrors @ 792516391 ----- 
DEBUG  12-11-2024 10:20:23 - Product install dir is C:\ptc\Windchill_12.1\ocu. 
DEBUG  12-11-2024 10:20:23 - Fixing up variable arrays... 
DEBUG  12-11-2024 10:20:23 - Done fixing up variable arrays. 
DEBUG  12-11-2024 10:20:23 - CHOSEN_INSTALL_SET=Custom 
DEBUG  12-11-2024 10:20:23 - CHOSEN_INSTALL_FEATURE_LIST=createDB,createSCHEMA 
DEBUG  12-11-2024 10:20:23 - Setting variable WC.validationFailed=null. 
DEBUG  12-11-2024 10:20:23 - Installer Log File:C:\ptc\Windchill_12.1\ocu\installer\logs\OCU_PtcInstall.log 
DEBUG  12-11-2024 10:20:23 - OCU found error at line 1227 in file C:\ptc\Windchill_12.1\ocu\installer\logs\OCU_PtcInstall.log 
DEBUG  12-11-2024 10:20:23 - Unsuccessful message was found. 
Installation may have Failed!!! 
DEBUG  12-11-2024 10:20:23 - Please examine oracle installation log for details 
DEBUG  12-11-2024 10:20:23 - Found error on line numbers listed above, in log file: C:\ptc\Windchill_12.1\ocu\installer\logs\OCU_PtcInstall.log 

 
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