Article - CS43007
How to upgrade the PTC web account to Customer support account
Modified: 02-Dec-2025
Applies To
- Electronic Services
- Customer Service
Description
- Upgrade a PTC web account
- Error Access denied insufficient privileges while accessing maintenance related areas (PTC knowledge base, License management portal, case logger, case tracker & software download page)
- Error The Customer Number and/or Sales Order Number don't match error while creating a PTC.com Web Account
- How to upgrade PTC web account from Basic account to Customer support account
This is a printer-friendly version of Article 43007 and may be out of date. For the latest version click CS43007