Article - CS422792
ThingWorx SSO is failing to retrieve token from Authorization server
Modified: 23-Oct-2024
Applies To
- ThingWorx Platform 9.5 to 9.6
Description
- ThingWorx SSO is failing to retrieve token from Authorization server
- The connector gets error while validating connection using token
- The issue occurs every morning
- This occurred only since update to ThingWorx 9.5
- Error in SecurityLog.log
[L: ERROR] [O: S.c.t.s.a.s.SSOContext] [I: ] [U: <username>] [S: ] [P: ] [T: https-jsse-nio-8443-exec-7] [ Failed to retrieve access token. ][ [client_authorization_required] Authorization required for Client Registration Id: <id> ]
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