Article - CS42133
Error "A potential security problem was detected. Refresh the page and try again. If the problem persists, contact your administrator." in Windchill PDMLink
Modified: 28-Nov-2023
Applies To
- Windchill PDMLink 10.0 to 12.1
- Microsoft Internet Explorer 8
Description
- User is trying to unlock a Technical Data Package
- The error "A potential security problem was detected. Refresh the page and try again. If the problem persists, contact your administrator." pops up on the client.
- The following stack is observed in the MethodServer log
<Date/Time>,942 ERROR [TP-Processor4] com.ptc.core.components.servlets.DefaultJCAPageModelFactory - Handling legacy Excpetions:-- (com.ptc.core.appsec.appSecResource/INVALID_NONCE) com.ptc.core.appsec.ApplicationSecurityException: A potential security problem was detected. Refresh the page and try again. If the problem persists, contact your administrator. at com.ptc.core.appsec.CSRFProtector.handleInvalidNonce(CSRFProtector.java:246) at com.ptc.core.appsec.CSRFProtector.checkNonce(CSRFProtector.java:183)
- The user is using Microsoft Internet Explorer 8.0
- If the error is prompted when using Desktop Integration, please refer to Article 101824
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