Article - CS418749
Login to the ThingWorx Platform using SSO is failing with "The system is currently encountering an authentication configuration error. Close the browser and try to login again. If the problem persists, contact your system administrator."
Modified: 27-May-2024
Applies To
- ThingWorx Platform 9.1 to 9.5
Description
- ThingWorx SSO login using ADFS as the CAS and IdP is failing with the following error:
The system is currently encountering an authentication configuration error. Close the browser and try to login again. If the problem persists contact your administrator.
- SecurityLog.log reports the following error:
[L: ERROR] [O: S.c.t.s.a.s.ThingworxSSOAuthenticator] [I: ] [U: ] [S: ] [P: ] [T: https-openssl-nio-443-exec-6] [ Failed to utilize the SSO component for authentication ][ Cannot pass null or empty values to constructor ]
This is a printer-friendly version of Article 418749 and may be out of date. For the latest version click CS418749