Article - CS418486
"Failed to load the data through Excel Import Application. Please check the logs" error without details when Microsoft Excel cell contains illegal character by Microsoft Excel Import in Codebeamer
Modified: 26-Oct-2025
Applies To
- Codebeamer 2.1 to 3.1
- Microsoft Excel
Description
- The following error is reported when importing a Microsoft Excel file
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Failed to load the data through Excel Import Application. Please check the logs
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- It is failed to import Requirements items via Microsoft Excel file
- The following errors can be seen in <cb installation directory>/tomcat/logs/cb.txt
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ERROR flow.form.ExcelJvmLoader - Failed to import excel file [catalina-exec-30] [216] {Req#=1366, Sess#=c04..903, serverId=server} java.lang.RuntimeException: Cannot read next row from file: <cb installation directory>\tomcat\bin\..\..\tomcat\tmp\excelImportResources\4165955c-63df-4216-bce2-e29163bed53d\import_result.xml ... Caused by: com.ctc.wstx.exc.WstxUnexpectedCharException: Illegal character ((CTRL-CHAR, code 11)) at [row,col {unknown-source}]: [1,1229]
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- End users cannot know the location of illegal character since the reported row and column seem inaccurate
- What characters are illegal when importing a Microsoft Excel and how to avoid
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