Article - CS416540

Getting the error "Your route exchange has failed. HTTP operation failed with status [401 - Unauthorized]" when executing GetEndpoingList from ptc-windchill-integration-connector in ThingWorx Navigate

Modified: 26-Apr-2024   


Applies To

  • Windchill Navigate (formerly ThingWorx Navigate) 9.1

Description

  • Getting the error Your route exchange has failed. HTTP operation failed with status [401 - Unauthorized] when executing GetEndpoingList from ptc-windchill-integration-connector
  • ThingWorx Navigate functionalities are not working well. For example,
    • Accessing Edit Collection of PARTS TASKS COLLECTION show the error icon
  • IR log reports the following error:
[ClientProcessor-1] DEBUG o.a.c.c.h.HttpProducer - Http responseCode: 401
[ClientProcessor-1] DEBUG o.a.c.p.Pipeline - Message exchange has failed: so breaking out of pipeline for exchange: Exchange[ID-XXXXX-XXXXXXX-1714103112817-0-2] Exception: org.apache.camel.http.common.HttpOperationFailedException: HTTP operation failed invoking https://xxxxxx.xxxxx.xxx/Windchill/servlet/rest/swagger.json?wt.effectiveUid=xxx with statusCode: 401
[ClientProcessor-1] ERROR c.t.i.r.IntegrationEngine - Exchange process failed with exception thrown : Your route exchange has failed.  HTTP operation failed with status [401 - Unauthorized]
java.lang.RuntimeException: Your route exchange has failed.  HTTP operation failed with status [401 - Unauthorized]
	at com.twx.integration.route.exceptions.ExceptionHelper.convertToRuntimeException(ExceptionHelper.java:77)
	at com.twx.integration.route.IntegrationEngine.dispatchRoute(IntegrationEngine.java:159)
	at com.twx.integration.client.things.IntegrationRuntimeServer.Invoke(IntegrationRuntimeServer.java:72)
	at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
	at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.base/java.lang.reflect.Method.invoke(Method.java:566)
	at com.thingworx.common.processors.ReflectionProcessor.processService(ReflectionProcessor.java:261)
	at com.thingworx.communications.client.things.VirtualThing.invokeService(VirtualThing.java:1120)
	at com.thingworx.communications.client.things.VirtualThing.handleServiceRequest(VirtualThing.java:1028)
	at com.thingworx.communications.client.ConnectedThingClient.handleRequest(ConnectedThingClient.java:315)
	at com.thingworx.communications.client.processor.ClientProcessorTask.run(ClientProcessorTask.java:55)
	at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:515)
	at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
	at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
	at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
	at java.base/java.lang.Thread.run(Thread.java:834)
  • ThingWorx Application log reports the following error:
[L: ERROR] [O: c.t.w.Things] [I: ] [U: xxx] [S: ] [P: ] [T: https-openssl-nio-8443-exec-1] Unable to Invoke Service GetEndpointList on ptc-windchill-integration-connector : Your route exchange has failed.  HTTP operation failed with status [401 - Unauthorized]




 
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