Article - CS415482
The installer gets stuck at stage Installing ThingWorx Foundation – Waiting for ThingWorx Foundation…when installing ThingWorx Platform
Modified: 25-Sep-2025
Applies To
- ThingWorx Platform 9.5 to 9.7
- Windchill Navigate (formerly ThingWorx Navigate) 9.5 to 9.7
Description
- Getting error Error while executing D:\ProgramFiles\ThingWorxFoundation/installer/functions_files/json/read_json '
- Fail to install ThingWorx foundation with installer
- When running command prompt <exe> --debuglevel4, getting error in bitrock installer log:
Error while executing D:\ProgramFiles\ThingWorxFoundation/installer/functions_files/json/read_json "-configfile=D:\ProgramFiles\ThingWorxFoundation/ThingworxPlatform/platform-settings.json" "-jsonpath=PlatformSettingsConfig.LicensingConnectionSettings.timeout" : 2024/04/09 10:00:17 PlatformSettingsConfig.LicensingConnectionSettings.timeout does not exist [10:00:17] Wait 560s for /\[[^\]]+Thingworx.war\][^\n]*\[[^\]]+\]/ in "D:\ProgramFiles\ThingWorxFoundation\tomcat\current\logs\thingworx-foundation-stderr.2024-04-09.log" [10:00:18] waiting 5s [10:00:23] waiting 5s [10:00:28] waiting 5s [10:00:33] waiting 5s [10:00:38] waiting 5s [10:00:43] waiting 5s [10:00:48] waiting 5s [10:00:53] "[D:\ProgramFiles\ThingWorxFoundation\tomcat\current\webapps\Thingworx.war] has finished in [67,819]" found in "D:\ProgramFiles\ThingWorxFoundation\tomcat\current\logs\thingworx-foundation-stderr.2024-04-09.log" Waiting for ThingWorx Platform in progress... [10:00:54] - Start twxIsRunning useSSL = 1 [10:00:54] - checkHttpResponse counter: 0 timeOut :10000 ms
- the Thingworx.war is not able to come up when the installer is run
- Getting error at the end of the progress bar of the installer setup:
There has been an error. An error occured during installation. For more installation, review the installation log files. Clicking OK will stop the current installation. The application will exit now.
- Getting error 'Access is denied' to JKS path in thingworx-foundation-stderr.<date>.log :
SEVERE: Failed to initialize component [Connector["https-openssl-nio-8443"]] org.apache.catalina.LifecycleException: Protocol handler initialization failed at org.apache.catalina.connector.Connector.initInternal(Connector.java:1012) at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:127) at org.apache.catalina.core.StandardService.initInternal(StandardService.java:578) at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:127) at org.apache.catalina.core.StandardServer.initInternal(StandardServer.java:1068) at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:127) at org.apache.catalina.startup.Catalina.load(Catalina.java:686) at org.apache.catalina.startup.Catalina.load(Catalina.java:709) at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.base/java.lang.reflect.Method.invoke(Method.java:566) at org.apache.catalina.startup.Bootstrap.load(Bootstrap.java:302) at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:472) Caused by: java.lang.IllegalArgumentException: C:\Users\%UserName%\Software\CERTIF~1\THINGW~1.JKS (Access is denied)
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