Article - CS415482

The installer gets stuck at stage Installing ThingWorx Foundation – Waiting for ThingWorx Foundation…when installing ThingWorx Platform

Modified: 25-Sep-2025   


Applies To

  • ThingWorx Platform 9.5 to 9.7
  • Windchill Navigate (formerly ThingWorx Navigate) 9.5 to 9.7

Description

  • Getting error Error while executing D:\ProgramFiles\ThingWorxFoundation/installer/functions_files/json/read_json '
  • Fail to install ThingWorx foundation with installer
  • When running command prompt <exe> --debuglevel4, getting error in bitrock installer log: 
Error while executing D:\ProgramFiles\ThingWorxFoundation/installer/functions_files/json/read_json "-configfile=D:\ProgramFiles\ThingWorxFoundation/ThingworxPlatform/platform-settings.json" "-jsonpath=PlatformSettingsConfig.LicensingConnectionSettings.timeout" : 2024/04/09 10:00:17 PlatformSettingsConfig.LicensingConnectionSettings.timeout does not exist
[10:00:17] Wait 560s for /\[[^\]]+Thingworx.war\][^\n]*\[[^\]]+\]/ in "D:\ProgramFiles\ThingWorxFoundation\tomcat\current\logs\thingworx-foundation-stderr.2024-04-09.log"
[10:00:18] waiting 5s
[10:00:23] waiting 5s
[10:00:28] waiting 5s
[10:00:33] waiting 5s
[10:00:38] waiting 5s
[10:00:43] waiting 5s
[10:00:48] waiting 5s
[10:00:53] "[D:\ProgramFiles\ThingWorxFoundation\tomcat\current\webapps\Thingworx.war] has finished in [67,819]" found in "D:\ProgramFiles\ThingWorxFoundation\tomcat\current\logs\thingworx-foundation-stderr.2024-04-09.log"
Waiting for ThingWorx Platform in progress...
[10:00:54] - Start twxIsRunning useSSL = 1  

[10:00:54] - checkHttpResponse counter: 0 timeOut :10000 ms
  • the Thingworx.war is not able to come up when the installer is run
  • Getting error at the end of the progress bar of the installer setup:
There has been an error. 
An error occured during installation. For more installation, review the installation log files. Clicking OK will stop the current installation. The application will exit now. 

image.png
image.png

  • Getting error 'Access is denied' to JKS path in thingworx-foundation-stderr.<date>.log :
SEVERE: Failed to initialize component [Connector["https-openssl-nio-8443"]]
org.apache.catalina.LifecycleException: Protocol handler initialization failed
	at org.apache.catalina.connector.Connector.initInternal(Connector.java:1012)
	at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:127)
	at org.apache.catalina.core.StandardService.initInternal(StandardService.java:578)
	at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:127)
	at org.apache.catalina.core.StandardServer.initInternal(StandardServer.java:1068)
	at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:127)
	at org.apache.catalina.startup.Catalina.load(Catalina.java:686)
	at org.apache.catalina.startup.Catalina.load(Catalina.java:709)
	at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
	at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.base/java.lang.reflect.Method.invoke(Method.java:566)
	at org.apache.catalina.startup.Bootstrap.load(Bootstrap.java:302)
	at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:472)
Caused by: java.lang.IllegalArgumentException: C:\Users\%UserName%\Software\CERTIF~1\THINGW~1.JKS (Access is denied)



 

This is a printer-friendly version of Article 415482 and may be out of date. For the latest version click CS415482